Morris Technology Solutions
We possess a very talented team of healthcare IT professionals with deep experience in Epic and Cerner, assisting major healthcare systems with their digital transformations onto a new platform.
We also work with Small and Medium sized businesses in software selection, implementation and integration to handle their core business needs (ERP Software).
We value our associates as the only asset in our company portfolio. We develop careers and people to build and retain top talent for future assignments.
We value every customer as if they were our only customer!
Are You Trusted with Admin Passwords?
I recall a time when I was selling IT services in Austin. We were in a professional building, attempting to conduct an assessment for a CPA firm. Typically, we ask the IT liaison to log in to the server (so we don’t know the password), allowing us to check updates, backups, storage, and other critical aspects. This helps us understand the network and develop a proposal. However, in this particular situation, the IT liaison left and went back to his desk. I overheard him pleading for the admin password so we could proceed with the assessment. The IT provider, however, refused to give him the pa
I recall a time when I was selling IT services in Austin. We were in a professional building, attempting to conduct an assessment for a CPA firm. Typically, we ask the IT liaison to log in to the server (so we don’t know the password), allowing us to check updates, backups, storage, and other critical aspects. This helps us understand the network and develop a proposal. However, in this particular situation, the IT liaison left and went back to his desk. I overheard him pleading for the admin password so we could proceed with the assessment. The IT provider, however, refused to give him the password. Instead, the IT guy came over to log in for us and monitored our access to the information, clearly trying to protect his client from being taken away. It was an awkward situation, and ultimately, we didn’t secure the deal. It was evident that this company’s IT vendor was in control of the relationship. I call this a toxic professional relationship.
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Data Creep and How to Deal with It: The Biggest Lesson for Law Firms and CPAs
Arguably, one of the biggest problems about migrating to a pure cloud solution, such as Azure or Windows 365, is the insidious little beast known as data creep. What happens is that most law firms and CPAs never migrate old files, emails, and image files to archive storage. This creates a problem of data creep that may drive your storage cost and outrun your core cloud services cost. This has made many companies pay more and more for data storage, with many giving up totally on cloud computing as a viable option. It was during one of these meetings in San Antonio when a managing partner descri
Arguably, one of the biggest problems about migrating to a pure cloud solution, such as Azure or Windows 365, is the insidious little beast known as data creep. What happens is that most law firms and CPAs never migrate old files, emails, and image files to archive storage. This creates a problem of data creep that may drive your storage cost and outrun your core cloud services cost. This has made many companies pay more and more for data storage, with many giving up totally on cloud computing as a viable option. It was during one of these meetings in San Antonio when a managing partner described this very problem of data creep. For that reason, he had left Azure before and now faced the same issue with Office 365. Then, out of the blue, the COO of our IT company addressed the issue by telling them that we can automate moving the old files to cheaper archive storage. He assured the prospect that this solution can...Read More
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Embracing AI: Insights from the Xchange IT Conference
Last week, I had an opportunity to attend the Xchange IT Support Conference organized by technology management professionals for IT management professionals. The event congregated a cross-section of diverse leaders in technology trends. Equally, one of the lead conversations on AI has captured the minds of most people due to its effect on the workforce. While there is a lot of excitement over this form of intelligence, there is also a significant level of fear, especially around job security. AI and Job Security: A Balanced View Many people are afraid that AI is going to make their jobs redund
Last week, I had an opportunity to attend the Xchange IT Support Conference organized by technology management professionals for IT management professionals. The event congregated a cross-section of diverse leaders in technology trends. Equally, one of the lead conversations on AI has captured the minds of most people due to its effect on the workforce. While there is a lot of excitement over this form of intelligence, there is also a significant level of fear, especially around job security. AI and Job Security: A Balanced View Many people are afraid that AI is going to make their jobs redundant. This can be seen as rational in the context of the recent fast pace at which AI technology is improving. However, experts present at this conference who use and sell AI tools such as Microsoft Co-Pilot believe otherwise:...Read More
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Beyond the Bottom Line: The Power of Giving Back
Nathan Phinney, one of the most successful MSPs and the author of Ctrl+Alt+Survive: The Secrets of My Small Business Success,” brought his dynamic message to the XChange and IT Conference in a spirited address on giving back and ensuring your business is about more than just the bottom line. His message set deep roots with the audience from his personal beginning of working with nonprofits to the valuable education about public relations and messaging. A Journey Rooted in Service Nathan first established his company to help meet the informational, communications, and technology needs of nonpro
Nathan Phinney, one of the most successful MSPs and the author of Ctrl+Alt+Survive: The Secrets of My Small Business Success,” brought his dynamic message to the XChange and IT Conference in a spirited address on giving back and ensuring your business is about more than just the bottom line. His message set deep roots with the audience from his personal beginning of working with nonprofits to the valuable education about public relations and messaging. A Journey Rooted in Service Nathan first established his company to help meet the informational, communications, and technology needs of nonprofits, which over time evolved into a position supporting many charities. He learned through this that it really helps not only the community but also the business. Lessons from the 80s: Technology and Humanity One thing that really popped for me was Nathan’s opening, where he showed pictures of the popular 80s TV shows Knight Rider and Airwolf. He compared Knight Rider—a show about advanced technology, with AI way ahead of its time, and a man who took that technology and used it to help people—to what an MSP should do today. In other words, the point being raised here is that an MSP should put greater focus on helping others rather than just selling their services. The Power of Words: Eradicating “Just” Perhaps the most striking point during Nathan’s presentation was when he spoke to the use of the word “just.” He told a story working with a manufacturer producing nuts for NASA. In a discussion with an employee, she called their company a “just” nut manufacturer. Nathan thought it a...Read More
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What Does Data Cleaning Have to Do with Mowing the Lawn?
One of the most significant obstacles companies face when considering a move to Azure or Windows 365 is the cost of data. Often, businesses have accumulated massive amounts of data over the years, and the expense of cloud storage can be daunting. This is especially true for companies looking to lift and shift to a total cloud solution, including Azure with Virtual Desktop Infrastructure (VDI) and servers in Tier 3 Data Centers. Many organizations fall in love with the idea of virtual desktop infrastructure, only to abandon their plans due to the sheer volume of data they have amassed. However,
One of the most significant obstacles companies face when considering a move to Azure or Windows 365 is the cost of data. Often, businesses have accumulated massive amounts of data over the years, and the expense of cloud storage can be daunting. This is especially true for companies looking to lift and shift to a total cloud solution, including Azure with Virtual Desktop Infrastructure (VDI) and servers in Tier 3 Data Centers. Many organizations fall in love with the idea of virtual desktop infrastructure, only to abandon their plans due to the sheer volume of data they have amassed. However, there are strategies to mitigate these costs and make the transition more feasible. Step 1: Data Deletion and Archiving The first step towards managing data costs is to recognize that not all data needs to be stored in the cloud. Much of the data can be deleted, and what cannot be deleted (such as data mandated to be kept for compliance purposes in fields like accounting and law) can be archived. Training employees to move data to archive storage is crucial. Your IT provider can facilitate this by adding a simple icon that connects staff to the archive data. Step 2: Shifting the Mindset A significant part of managing data involves changing the way everyone in the organization views data cleanup. Think of it like maintaining a home. You wouldn’t wait to mow the lawn only when you plan to sell the house. If you did, the grass would grow so high that the house would be obscured from view. Similarly, regular data cleanup prevents the task from becoming monumental. Step 3: Regular Data Maintenance Establish a monthly habit of cleaning up data and moving old data to the archive....Read More
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Should You Resist Rapport Building from IT Providers?
Recently, I was dropping off donuts at a local business in San Antonio, and the receptionist/office manager told me that nobody there liked donuts. This struck me as a strange response, as it was hard to imagine that there wasn’t at least someone in the office who might enjoy a treat from Dunkin’ Donuts. After thinking about her response for a few seconds, it dawned on me that the situation was probably about trying to resist my rapport-building attempt. The Distrust of Salespeople The truth is that many people strongly dislike or distrust salespeople in general and often put up their guard to
Recently, I was dropping off donuts at a local business in San Antonio, and the receptionist/office manager told me that nobody there liked donuts. This struck me as a strange response, as it was hard to imagine that there wasn’t at least someone in the office who might enjoy a treat from Dunkin’ Donuts. After thinking about her response for a few seconds, it dawned on me that the situation was probably about trying to resist my rapport-building attempt. The Distrust of Salespeople The truth is that many people strongly dislike or distrust salespeople in general and often put up their guard to resist rapport-building attempts, so they won’t feel obligated to reciprocate. Just the other day, another business emailed me saying they were going to return the gift I had dropped off. I realized that this was probably the exact same issue. In fact, it might not just be resisting rapport building; some might even see dropping off gifts as an attempt to buy their business or as a bribe. Changing Perceptions You might be wondering what happened with the office manager who refused the donuts. After realizing that she might feel I was trying to bribe her and resist my attempt to build rapport, I decided to let her know that I had spoken with the partners, and they had told me their specific needs and the problems the firm was facing. They were in a pickle, caught between an IT rock and a hard place. I told her I thought I might have an alternative solution that could save the day. Suddenly, her demeanor changed, and I could tell she didn’t see me as a sleazy ‘salesman’ anymore. I had shown that I actually cared about the company more than just wanting to sell some IT stuff. After this happened, she gladly accepted the donuts and admitted they liked them.
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The Rising Frustration with Azure Pricing: A New Hope for SMBs
For a while, the momentum behind going all-in on Cloud Computing has been building steadily. More and more local companies have been adopting Virtual Desktop Infrastructure (VDI) cloud desktops and migrating their services to the cloud. However, recently, this momentum has started to lose steam. The main culprit? The rising costs of Azure, which have become a significant burden for many small and medium-sized businesses (SMBs). The Cost Challenge with Azure Azure, Microsoft’s cloud computing service, has been a popular choice for businesses looking to leverage the power of cloud computing. How
For a while, the momentum behind going all-in on Cloud Computing has been building steadily. More and more local companies have been adopting Virtual Desktop Infrastructure (VDI) cloud desktops and migrating their services to the cloud. However, recently, this momentum has started to lose steam. The main culprit? The rising costs of Azure, which have become a significant burden for many small and medium-sized businesses (SMBs). The Cost Challenge with Azure Azure, Microsoft’s cloud computing service, has been a popular choice for businesses looking to leverage the power of cloud computing. However, as more SMBs have adopted Azure, the costs associated with maintaining these cloud services have escalated. For many, the expense has become unsustainable, leading to frustration and a reevaluation of their cloud strategies.
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The Great Spectrum Outage in San Antonio: A Case for 5G Wireless Backup
Recently, one of our legal prospects reached out with an urgent request. Their downtown office had experienced a sudden outage, and they needed immediate assistance to diagnose the issue. Upon investigation, our technician discovered that the problem was entirely due to Spectrum’s service failure. The office was completely offline, affecting their ability to communicate with clients, access important legal documents, and perform essential tasks. The Broader Issue When we followed up with the prospect, the conversation naturally shifted to the broader issue of the Great Spectrum outage. The pro
Recently, one of our legal prospects reached out with an urgent request. Their downtown office had experienced a sudden outage, and they needed immediate assistance to diagnose the issue. Upon investigation, our technician discovered that the problem was entirely due to Spectrum’s service failure. The office was completely offline, affecting their ability to communicate with clients, access important legal documents, and perform essential tasks. The Broader Issue When we followed up with the prospect, the conversation naturally shifted to the broader issue of the Great Spectrum outage. The prospect shared that their office had been down since the previous day, resulting in nearly 24 hours of lost productivity. This outage not only disrupted their daily operations but also caused significant stress and frustration among the staff. They were unable to meet critical deadlines, which could potentially impact their clients’ cases and the firm’s reputation.
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Are You Really Happy with Your IT Provider?
Many businesses in San Antonio might feel completely satisfied with their current IT support services. It’s a great place to be when you don’t have to worry about technology in your office or business. However, your current level of happiness is entirely based on your expectations, which are shaped by what you believe is possible when it comes to technology, cost, and services. The Illusion of Satisfaction It’s interesting to note that even when prospects tell me they are completely happy, after asking several questions, they often realize they weren’t as happy as they initially thought. The t
Many businesses in San Antonio might feel completely satisfied with their current IT support services. It’s a great place to be when you don’t have to worry about technology in your office or business. However, your current level of happiness is entirely based on your expectations, which are shaped by what you believe is possible when it comes to technology, cost, and services. The Illusion of Satisfaction It’s interesting to note that even when prospects tell me they are completely happy, after asking several questions, they often realize they weren’t as happy as they initially thought. The truth is, the fear of change is often much more powerful than the inconvenient issues that flare up from time to time with laptops, servers, routers, firewalls, printers, and other equipment. As the saying goes, it’s better to have the devil you know than the devil you don’t.
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How is Break-Fix IT Support Like the Walking Dead?
For years, the break-fix model of IT support seemed destined for the history books, overshadowed by the rise of managed services and cloud solutions. Yet, like a character from “The Walking Dead,” break-fix has proven remarkably resilient, refusing to fade away. Just as Rick Grimes and his group of survivors navigate a world overrun by walkers, businesses continue to encounter the persistent presence of break-fix IT support. The Unexpected Comeback While prospecting for managed services and cloud solutions over the past few weeks, I encountered several CPA and legal firms still clinging to the
For years, the break-fix model of IT support seemed destined for the history books, overshadowed by the rise of managed services and cloud solutions. Yet, like a character from “The Walking Dead,” break-fix has proven remarkably resilient, refusing to fade away. Just as Rick Grimes and his group of survivors navigate a world overrun by walkers, businesses continue to encounter the persistent presence of break-fix IT support. The Unexpected Comeback While prospecting for managed services and cloud solutions over the past few weeks, I encountered several CPA and legal firms still clinging to the break-fix model, paying by the hour for IT support. Surprisingly, one of these firms was an IT company that had recently been acquired. This brought back memories of...Read More
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