Jobs at VTC Tech
Service Manager
VTC Tech
VTC Tech is a Managed Services Provider. By utilizing key partnerships, we combine skills, experience, and knowledge to provide our services nationwide. With 26 years in operation, we have a robust service offering including Managed IT Services, Remote IT Support, Cybersecurity Services, IT Consulting Services, Cloud Services, Business Continuity, and VoIP Services, just to name a few.
Posted 12 hours ago
IT Project Manager
VTC Tech
Reports to: Operations Manager We are seeking a highly organized and process-driven IT Project Manager to join our Managed Services team. In this role, you will be responsible for planning, executing, and finalizing multiple IT projects for our clients using ConnectWise PSA/Manage or Kaseya Autotask. A strong emphasis is placed on process compliance, consistent documentation in IT Glue, and ensuring that all projects are actively scheduled, communicated, and updated regularly.
Posted 1 week ago
Posted 12 hours ago · Applications close Feb 21, 2026
About the Role
We are looking for a detail-oriented Service Manager who shares our passion for technology and customer service. The Service Manager will own the operational delivery of service against SLAs, maximize client satisfaction, and proactively improve the service delivery process.
Qualified candidates will have a strong technical foundation with a minimum of 5 years of IT services management experience. Preference is given to candidates with prior MSP experience. Candidates should have a strong working knowledge of MSP industry standards and practices, including how to effectively manage technical resources, identify service delivery issues, and analyze the day-to-day support requirements and trends.
Requirements
· ConnectWise PSA ticketing software
· IT Glue
· Windows Server OS (all versions)
· Hyper-V / VMWare
· Microsoft 365 and Azure
· Backup administration and disaster recovery solutions (VEEAM and Quest)
· Remote Desktop Services
· LAN and WAN networking including VPNs, subnetting, VLANs, and routing
· Active Directory, DHCP, DNS, Group Policy, and NAT
Preferred Qualifications
• Language Skills: Ability to reach and interpret documents both electronic and printed such as service tickets, manuals, procedures, and policy manuals. Ability to write clear correspondence in email and document format. Ability to speak clearly with clients over the phone as well as with VTC Tech staff.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar and pie graphs.
• Reasoning Ability: Ability to make decisions quickly and under pressure. Ability to motivate team members to reach goals. Ability to assist team members in solving complex problems.
About VTC Tech
We have IT covered!
VTC Tech is a leading MSP operating in Florida, Vermont and all states in between. VTC TECH has provided expert IT support since 1999, helping hundreds of businesses. Our mission is to deliver the...
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