Customer Support

We're here to help! Our support team is dedicated to ensuring you have the best experience with MSP Database.

Email Support

For all inquiries, including account issues, billing questions, and general support.

support@mspdatabase.com

Contact Form

Prefer a form? Send us a message directly through our website.

Go to Contact Form

Support Hours & Response Times

Business Hours

  • Monday - Friday: 9:00 AM - 6:00 PM (EST)
  • Saturday - Sunday: Closed

Response Times

  • General Inquiries: Within 24-48 business hours
  • Billing Issues: Within 24 business hours
  • Technical Support: Within 24 business hours

How Can We Help?

Account & Login

  • Password reset assistance
  • Account access issues
  • Profile updates and changes
  • Account deletion requests

Billing & Subscriptions

  • Subscription upgrades or downgrades
  • Payment method updates
  • Invoice and receipt requests
  • Refund inquiries

Technical Issues

  • Website loading problems
  • Feature not working correctly
  • Error messages
  • Browser compatibility

Business Listings

  • Claiming your MSP profile
  • Updating business information
  • Listing visibility questions
  • Lead generation inquiries

Billing Disputes & Refunds

If you have concerns about a charge or would like to request a refund, please follow these steps:

  1. Contact us first: Email support@mspdatabase.com with your account email and details about the charge in question.
  2. Provide documentation: Include any relevant screenshots, transaction IDs, or dates to help us investigate quickly.
  3. Allow processing time: We aim to resolve billing disputes within 5-7 business days.
  4. Refund processing: Approved refunds are processed back to your original payment method within 5-10 business days.

For details on our refund policy, please review our Terms of Service.

Escalation Process

If your issue hasn't been resolved to your satisfaction through our standard support channels, you can request escalation:

  1. Reply to your existing support ticket or email requesting escalation
  2. Include your ticket number (if applicable) and a summary of the issue
  3. A senior support representative will review your case within 2 business days

Still need help? You can reach us anytime at support@mspdatabase.com