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Overview
What Buyers Actually Look For in a Home Care Agency’s Books Before They Close
Guest post by Chris Williams, CEO of System Six. The short answer: Buyers, and the lenders and quality of earnings (QoE) analysts working for them, don’t spend much time on the P&L itself that a seller hands over – they dig...
Guest post by Chris Williams, CEO of System Six. The short answer: Buyers, and the lenders and quality of earnings (QoE) analysts working for them, don’t spend much time on the P&L itself that a seller hands over – they dig...
Read full post on ittotalcare.com
How to Escalate EVV Issues at a Home Care Agency: A Step-by-Step Guide
This guide explains why escalation routing matters for home-based care agencies delivering Medi-Cal personal care and home health services, how an agency can build its own routing procedure, and how IT Total Care handles the first look for agencies across the...
This guide explains why escalation routing matters for home-based care agencies delivering Medi-Cal personal care and home health services, how an agency can build its own routing procedure, and how IT Total Care handles the first look for agencies across the...
Read full post on ittotalcare.com
EVV IT Support for Home Care: IT Provider or EVV Vendor?
EVV IT support at a home care agency divides along one line: the EVV vendor supports its own platform, and the agency’s IT provider supports everything that platform runs on. Neither one takes responsibility for EVV compliance or the accuracy of...
EVV IT support at a home care agency divides along one line: the EVV vendor supports its own platform, and the agency’s IT provider supports everything that platform runs on. Neither one takes responsibility for EVV compliance or the accuracy of...
Read full post on ittotalcare.com
Should a Home Care Agency’s IT Support Contract Be Month to Month?
Whether an IT support contract should be month to month is a question most home care agencies only ask after a provider has stopped fitting them and the agreement will not let them leave. Contract term decides how quickly an agency...
Whether an IT support contract should be month to month is a question most home care agencies only ask after a provider has stopped fitting them and the agreement will not let them leave. Contract term decides how quickly an agency...
Read full post on ittotalcare.com
How to Switch IT Providers at a Home Care Agency: A Step-by-Step Guide
This guide explains why the switch puts a home care agency’s daily systems at risk, walks through the MSP transition checklist an agency can run on its own, and describes how IT Total Care runs the transition from the incoming side...
This guide explains why the switch puts a home care agency’s daily systems at risk, walks through the MSP transition checklist an agency can run on its own, and describes how IT Total Care runs the transition from the incoming side...
Read full post on ittotalcare.com
Healthcare MSP vs General MSP: Which Does a Home Care Agency Need?
The healthcare MSP vs general MSP question has a shorter answer than most agencies expect: a home care, home health, or home hospice agency needs a provider built around field shifts, and only some of those agencies also need one built...
The healthcare MSP vs general MSP question has a shorter answer than most agencies expect: a home care, home health, or home hospice agency needs a provider built around field shifts, and only some of those agencies also need one built...
Read full post on ittotalcare.com
How Home Health Agencies Should Transport Medications
Key Takeaways Direct-to-patient medication delivery was supposed to take the agency out of the logistics business. In practice, home health clinicians still end up moving medications. A delivery goes to the wrong address, a refill is needed before the next shipment,...
Key Takeaways Direct-to-patient medication delivery was supposed to take the agency out of the logistics business. In practice, home health clinicians still end up moving medications. A delivery goes to the wrong address, a refill is needed before the next shipment,...
Read full post on ittotalcare.com
How Long Must a Hospice Keep Patient Records After a Death?
How long must a hospice keep patient records is a question with more than one answer running at the same time, and for California agencies the answer changed in June 2026. A federal floor sits under every Medicare-certified hospice, a longer...
How long must a hospice keep patient records is a question with more than one answer running at the same time, and for California agencies the answer changed in June 2026. A federal floor sits under every Medicare-certified hospice, a longer...
Read full post on ittotalcare.com
How to Train Hospice Volunteers on HIPAA
This guide covers why a hospice has to train volunteers on HIPAA, how to build and document the program yourself in five steps, and how IT Total Care supports the access control, device management, and evidence that sit underneath it. 1....
This guide covers why a hospice has to train volunteers on HIPAA, how to build and document the program yourself in five steps, and how IT Total Care supports the access control, device management, and evidence that sit underneath it. 1....
Read full post on ittotalcare.com
HIPAA Rules for Deceased Hospice Patients: Who Can See the Record After Death
HIPAA rules for deceased hospice patients do not end when the patient dies. Under 45 CFR 164.502(f), a hospice must keep protecting a decedent’s protected health information for 50 years following the date of death, and during those 50 years only...
HIPAA rules for deceased hospice patients do not end when the patient dies. Under 45 CFR 164.502(f), a hospice must keep protecting a decedent’s protected health information for 50 years following the date of death, and during those 50 years only...
Read full post on ittotalcare.com
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