Jobs at Net Friends
NOC Technician - Tier 1
Full-time
Durham, Georgia, USA
Associate
Support
Posted 6 hours ago
About the Role
At Net Friends, our aim is to deliver an amazing, seamless experience to our customers, and we do this by hiring great people who are friendly, energetic, and passionate about their work; this enables our clients to receive the best in technological consultation and implementation, and most importantly, customer service. We constantly strive to preserve and improve our existing company culture, which allows our team members to have an enviable work/life balance. Join us!
ROLE AND LOCATION
You’ll serve as an integral member of our Operations team to support customers in and around the Raleigh-Durham metro area. This role is based out of our headquarters in Durham, NC. Travel to customer locations in surrounding counties will be required. This position has an annual salary range of $55,000 - $65,000.
WHAT YOU’LL DO
As a Tier 1 NOC Technician, you’ll provide support for a diverse group of customers in the greater Raleigh-Durham area. Primary duties will include:
Support the Network Operations team with hands-on assistance and deployment of network equipment at customer locations
Constant monitoring and review of tools and systems under your team’s management
Performing investigation into alerts, notifications, and conditions impacting tools or systems under your team’s management
Providing initial triage and troubleshooting for incidents and requests; escalating or dispatching as needed
Assist with hardware deployment projects, including staging, installation, and configuration of equipment
Support rollout coordination and inventory management to ensure timely deployments
Maintaining and managing internal tools and systems
Handling all aspects of customer communications and engagements
WHAT WE’RE LOOKING FOR
We seek a well-rounded technician who is familiar with networking fundamentals, networking hardware, common operating systems, and Linux environments (preferred). This person should be comfortable with incident/alert handling and have strong troubleshooting, documentation, and communication skills. Must be able to work confidently and independently (within our team structure) to provide technical support to all levels of client personnel in a wide variety of environments.
EDUCATION AND PREVIOUS EXPERIENCE
Two-year IT focused college or program certificate; three years related network IT support experience; or equivalent combination of education and experience.
TECHNICAL KNOWLEDGE AND SKILLS
Fundamental understanding of IT networking principles
Experience with server racks / datacenter environments
Comfort using tools to mount equipment in various environments
Experience with infrastructure monitoring/alerting tools
Familiarity with deployment and management of networking solutions
Experience with managing network firmware updates
Familiarity with one or more of the following: Palo Alto, FortiGate, Aruba, Unifi, Meraki, Cisco, SonicWall
ADDITIONAL PREFERRED QUALIFICATIONS
A+, Network+, equivalent or higher certification (CCNA, PCNSA, and etc.)
Proficiency with common Microsoft tools (Azure AD, Microsoft Endpoint Manager, Windows Autopilot, Microsoft 365)
Experience managing common hypervisors (VMware, Hyper-V)
Linux experience or certifications
Familiarity with Aruba Networks and Palo Alto Networks equipment/management
Preferred experience deploying networking hardware
Network troubleshooting knowledge in switching, routing, VLANs, wireless network management, and network security
WHAT YOU BRING TO THE TABLE
Professional presentation with an approachable personality
Superior customer support
Professional spoken and written communication skills, including correct usage of punctuation and grammar
The ability to estimate task duration and accurately track time
SOME FRIENDLY TIPS
Net Friends considers relationship-building skills, personal integrity, and thoroughly professional conduct to be just as important as technical expertise.
We really pay attention to how you introduce yourself in your cover letter. So, put your best foot forward!
WHY SHOULD YOU APPLY?
We are an equal opportunity employer.
We offer a comprehensive benefit package including three medical options: Base, Buy-up and HDHP w/HSA (Base Plan is free for employee-only as is Dental and Vision).
Company paid Life/AD&D, STD and LTD.
401K plan with Match, plus generous paid days off, sick leave, and paid holidays
Monthly phone and internet stipend.
We believe in an open, collaborate environment that encourages you to learn, grow and succeed.
We believe in work-life balance.
You’re more than an employee to us, you’re a [net] friend!
READY TO BECOME A [NET] FRIEND?
If you think our culture would be a good fit for you, apply online today. We’d love to meet you!
ROLE AND LOCATION
You’ll serve as an integral member of our Operations team to support customers in and around the Raleigh-Durham metro area. This role is based out of our headquarters in Durham, NC. Travel to customer locations in surrounding counties will be required. This position has an annual salary range of $55,000 - $65,000.
WHAT YOU’LL DO
As a Tier 1 NOC Technician, you’ll provide support for a diverse group of customers in the greater Raleigh-Durham area. Primary duties will include:
Support the Network Operations team with hands-on assistance and deployment of network equipment at customer locations
Constant monitoring and review of tools and systems under your team’s management
Performing investigation into alerts, notifications, and conditions impacting tools or systems under your team’s management
Providing initial triage and troubleshooting for incidents and requests; escalating or dispatching as needed
Assist with hardware deployment projects, including staging, installation, and configuration of equipment
Support rollout coordination and inventory management to ensure timely deployments
Maintaining and managing internal tools and systems
Handling all aspects of customer communications and engagements
WHAT WE’RE LOOKING FOR
We seek a well-rounded technician who is familiar with networking fundamentals, networking hardware, common operating systems, and Linux environments (preferred). This person should be comfortable with incident/alert handling and have strong troubleshooting, documentation, and communication skills. Must be able to work confidently and independently (within our team structure) to provide technical support to all levels of client personnel in a wide variety of environments.
EDUCATION AND PREVIOUS EXPERIENCE
Two-year IT focused college or program certificate; three years related network IT support experience; or equivalent combination of education and experience.
TECHNICAL KNOWLEDGE AND SKILLS
Fundamental understanding of IT networking principles
Experience with server racks / datacenter environments
Comfort using tools to mount equipment in various environments
Experience with infrastructure monitoring/alerting tools
Familiarity with deployment and management of networking solutions
Experience with managing network firmware updates
Familiarity with one or more of the following: Palo Alto, FortiGate, Aruba, Unifi, Meraki, Cisco, SonicWall
ADDITIONAL PREFERRED QUALIFICATIONS
A+, Network+, equivalent or higher certification (CCNA, PCNSA, and etc.)
Proficiency with common Microsoft tools (Azure AD, Microsoft Endpoint Manager, Windows Autopilot, Microsoft 365)
Experience managing common hypervisors (VMware, Hyper-V)
Linux experience or certifications
Familiarity with Aruba Networks and Palo Alto Networks equipment/management
Preferred experience deploying networking hardware
Network troubleshooting knowledge in switching, routing, VLANs, wireless network management, and network security
WHAT YOU BRING TO THE TABLE
Professional presentation with an approachable personality
Superior customer support
Professional spoken and written communication skills, including correct usage of punctuation and grammar
The ability to estimate task duration and accurately track time
SOME FRIENDLY TIPS
Net Friends considers relationship-building skills, personal integrity, and thoroughly professional conduct to be just as important as technical expertise.
We really pay attention to how you introduce yourself in your cover letter. So, put your best foot forward!
WHY SHOULD YOU APPLY?
We are an equal opportunity employer.
We offer a comprehensive benefit package including three medical options: Base, Buy-up and HDHP w/HSA (Base Plan is free for employee-only as is Dental and Vision).
Company paid Life/AD&D, STD and LTD.
401K plan with Match, plus generous paid days off, sick leave, and paid holidays
Monthly phone and internet stipend.
We believe in an open, collaborate environment that encourages you to learn, grow and succeed.
We believe in work-life balance.
You’re more than an employee to us, you’re a [net] friend!
READY TO BECOME A [NET] FRIEND?
If you think our culture would be a good fit for you, apply online today. We’d love to meet you!
Requirements
Two-year IT focused college or program certificate; three years related network IT support experience; or equivalent combination of education and experience.
Preferred Qualifications
A+, Network+, equivalent or higher certification (CCNA, PCNSA, and etc.)
Proficiency with common Microsoft tools (Azure AD, Microsoft Endpoint Manager, Windows Autopilot, Microsoft 365)
Experience managing common hypervisors (VMware, Hyper-V)
Linux experience or certifications
Familiarity with Aruba Networks and Palo Alto Networks equipment/management
Preferred experience deploying networking hardware
Network troubleshooting knowledge in switching, routing, VLANs, wireless network management, and network security
Proficiency with common Microsoft tools (Azure AD, Microsoft Endpoint Manager, Windows Autopilot, Microsoft 365)
Experience managing common hypervisors (VMware, Hyper-V)
Linux experience or certifications
Familiarity with Aruba Networks and Palo Alto Networks equipment/management
Preferred experience deploying networking hardware
Network troubleshooting knowledge in switching, routing, VLANs, wireless network management, and network security
About Net Friends
IT Support | IT Security | IT Strategy
Net Friends is a leading provider of IT services and cybersecurity solutions, headquartered in Durham, North Carolina. Offering Managed IT and Co-managed IT services designed to enhance the IT infrast...
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