Buchanan Technologies
Choose the best IT support option below.
With 850+ certified professionals and 8 global delivery centers across North America, Europe, and Asia-Pacific, Buchanan delivers scalable IT solutions that improve operational efficiency, reduce risk, and support business growth.
Core services include:
• 24/7 Service Desk and End-User Support
• Digital Workplace Services
• Managed Infrastructure and Endpoint Management
• Cloud Services (AWS, Microsoft Azure, Oracle Cloud, and Google Cloud)
• Managed Cybersecurity, MDR, and Security Operations
• Data Management and Database Services
• Enterprise Applications and Application Optimization
• ITSM as a Service
• AI-Powered IT Solutions and Automation
• Cloud Migration and Digital Transformation Services
• IT Consulting and Strategic Advisory
• Nationwide Field Services and On-Site Support Across North America
Buchanan supports organizations through fully managed, co-managed, and project-based engagements, including technology rollouts, infrastructure upgrades, cloud migrations, and large-scale transformation initiatives.
Recognized by Gartner® for Outsourced Digital Workplace Services and Oracle Cloud Infrastructure Professional and Managed Services,
Buchanan maintains a 97% customer satisfaction rating and an average client relationship exceeding 14 years. Strategic partnerships with Oracle, Microsoft, AWS, Google Cloud, and BMC Helix enable Buchanan to deliver specialized expertise across healthcare, manufacturing, retail, financial services, energy, and other complex industries.
2026 IT Support Survey: What Service Desk Metrics Miss
A service desk dashboard can only report the data it has. Response time, resolution time, backlog, and ticket status all start when an employee files a ticket and stop when someone closes it. So what happens on either side of those two events?
A service desk dashboard can only report the data it has. Response time, resolution time, backlog, and ticket status all start when an employee files a ticket and stop when someone closes it. So what happens on either side of those two events?
Read full post on buchanantech.com
Co-Managed vs. Fully Managed IT Services: Which Fits? | Buchanan
Your environment has grown. Your team has too, but not fast enough to keep pace with everything it now supports. Tickets are starting to pile up, and they’re creating roadblocks in your strategic projects. Meanwhile, leadership wants to know why you’re missing milestones in your roadmap. You’re wondering whether you should bring in outside help, but the real question is which responsibilities belong with your internal team and which ones make more sense to hand to a partner?
Your environment has grown. Your team has too, but not fast enough to keep pace with everything it now supports. Tickets are starting to pile up, and they’re creating roadblocks in your strategic projects. Meanwhile, leadership wants to know why you’re missing milestones in your roadmap. You’re wondering whether you should bring in outside help, but the real question is which responsibilities belong with your internal team and which ones make more sense to hand to a partner?
Read full post on buchanantech.com
Why Outsource Oracle EBS Support? 9 Key Business Reasons
Why Should I Outsource Oracle E-Business Suite Support? 9 Business Reasons When an Oracle E-Business Suite (EBS) environment supports order management, payroll, manufacturing, or the financial close, an incident can quickly become a business problem. Even with an active Oracle Support agreement, an organization still needs the internal capacity or a qualified service provider to monitor its environment, investigate operational issues, implement changes, and coordinate with Oracle when product support is required.
Why Should I Outsource Oracle E-Business Suite Support? 9 Business Reasons When an Oracle E-Business Suite (EBS) environment supports order management, payroll, manufacturing, or the financial close, an incident can quickly become a business problem. Even with an active Oracle Support agreement, an organization still needs the internal capacity or a qualified service provider to monitor its environment, investigate operational issues, implement changes, and coordinate with Oracle when product support is required.
Read full post on buchanantech.com
How to Choose a Managed IT Services Provider: A Complete Checklist
Two companies can both call themselves an MSP and deliver almost nothing in common. One might staff a basic ticketing desk during business hours. Another might run 24/7 global operations, own responsibility for uptime, and manage complex enterprise applications like Oracle ERP.
Two companies can both call themselves an MSP and deliver almost nothing in common. One might staff a basic ticketing desk during business hours. Another might run 24/7 global operations, own responsibility for uptime, and manage complex enterprise applications like Oracle ERP.
Read full post on buchanantech.com
Gartner Market Guide for Oracle Cloud Infrastructure
Choosing an IT partner for a highly specialized environment brings inherent risk. Oracle Cloud Infrastructure (OCI) work requires a level of technical depth that’s hard to evaluate from a sales conversation alone, which is why buyers look for third-party validation before signing a contract. An independent assessment gives you a reference point outside of a vendor’s own marketing.
Choosing an IT partner for a highly specialized environment brings inherent risk. Oracle Cloud Infrastructure (OCI) work requires a level of technical depth that’s hard to evaluate from a sales conversation alone, which is why buyers look for third-party validation before signing a contract. An independent assessment gives you a reference point outside of a vendor’s own marketing.
Read full post on buchanantech.com
Unified Service Desk Benefits for ITSM Maturity & Enterprise ITSM
How a Unified Service Desk Improves ITSM Maturity If your service desk is still segmented, you are not only being inefficient, but also missing out on the benefits associated with higher ITSM maturity.
How a Unified Service Desk Improves ITSM Maturity If your service desk is still segmented, you are not only being inefficient, but also missing out on the benefits associated with higher ITSM maturity.
Read full post on buchanantech.com
Application Portfolio Management Strategies for Enterprise IT
At the heart of every digital enterprise is a growing portfolio of business applications that support critical operations, customer experiences, and decision-making. Organizations invest heavily in ERP systems, SaaS platforms, databases, analytics tools, and collaboration technologies to drive efficiency and innovation. Yet many enterprises struggle to maximize the value of these investments.
At the heart of every digital enterprise is a growing portfolio of business applications that support critical operations, customer experiences, and decision-making. Organizations invest heavily in ERP systems, SaaS platforms, databases, analytics tools, and collaboration technologies to drive efficiency and innovation. Yet many enterprises struggle to maximize the value of these investments.
Read full post on buchanantech.com
XLAs vs SLAs in IT Service Management: Why Both Matter | Buchanan
Many IT businesses are using service level agreements to decide the quality of what “good” service looks like. Response times, resolution windows, and uptime percentages: these metrics gave enterprises a formalized vocabulary for accountability. But as the digital workplace evolves, the intricate processes and employee expectations are rising. As a result, IT leaders are augmenting their performance frameworks to include something more human, known as the experience level agreement (XLA).
Many IT businesses are using service level agreements to decide the quality of what “good” service looks like. Response times, resolution windows, and uptime percentages: these metrics gave enterprises a formalized vocabulary for accountability. But as the digital workplace evolves, the intricate processes and employee expectations are rising. As a result, IT leaders are augmenting their performance frameworks to include something more human, known as the experience level agreement (XLA).
Read full post on buchanantech.com
Oracle EBS Cost Optimization: 10 Proven Strategies to Reduce Costs
Not quite ready to move to the cloud, but seeking the most effective ways to maximize your current Oracle EBS investment? You already know the challenges: expenses creep up unnoticed, licensing fees climb each year, infrastructure remains sized for outdated peak demands, and support contracts go unrevised for long stretches.
Not quite ready to move to the cloud, but seeking the most effective ways to maximize your current Oracle EBS investment? You already know the challenges: expenses creep up unnoticed, licensing fees climb each year, infrastructure remains sized for outdated peak demands, and support contracts go unrevised for long stretches.
Read full post on buchanantech.com
6 Ways to Integrate Field Service & IT Service Desk | Buchanan
A customer reports a critical network failure. The service desk agent initiates a ticket and marks it "in progress." Meanwhile, a field technician is already on-site, with no idea that the ticket exists.
A customer reports a critical network failure. The service desk agent initiates a ticket and marks it "in progress." Meanwhile, a field technician is already on-site, with no idea that the ticket exists.
Read full post on buchanantech.com
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