RingCentral
RingCentral empowers businesses with conversation intelligence, and unlocks rich customer and employee interactions to provide insights and improved business outcomes.
Contractor answering service: Stop losing jobs to a missed call
Answer the phone fast, and the next call becomes a booked job instead of a lost one. You’re forty feet up a ladder when the phone rings. Or elbow-deep in a clogged sink. Or driving between two job sites with 15 minutes to spare and no hands free. The call goes to voicemail, and the ...
Answer the phone fast, and the next call becomes a booked job instead of a lost one. You’re forty feet up a ladder when the phone rings. Or elbow-deep in a clogged sink. Or driving between two job sites with 15 minutes to spare and no hands free. The call goes to voicemail, and the ...
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Property management answering service: Live agents vs. AI receptionists compared
A missed maintenance call at 11 p.m. costs more than a bad review. Here’s how to make sure it never happens again. It’s 11 p.m. and a tenant’s water heater just gave out. They call the emergency line, listen to four rings, and hang up. Twenty minutes later, a prospective renter calls about a listing, ...
A missed maintenance call at 11 p.m. costs more than a bad review. Here’s how to make sure it never happens again. It’s 11 p.m. and a tenant’s water heater just gave out. They call the emergency line, listen to four rings, and hang up. Twenty minutes later, a prospective renter calls about a listing, ...
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What’s new in RingEX: AI agents, smarter admin controls, and more | June 2026 recap
Every month, RingCentral’s Customer Success team hosts RingEX Unlocked, a free webinar where they walk through the latest platform updates, run live demos, and answer real questions from the community. Whether you’re an admin managing a large deployment, an end user looking to get more out of your tools, or someone evaluating RingCentral for the ...
Every month, RingCentral’s Customer Success team hosts RingEX Unlocked, a free webinar where they walk through the latest platform updates, run live demos, and answer real questions from the community. Whether you’re an admin managing a large deployment, an end user looking to get more out of your tools, or someone evaluating RingCentral for the ...
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What is AI agent assist? How real-time AI supports live agents
The best AI agent assist tools don’t wait until after the call to help. They work while the customer is still on the line. An agent is 90 seconds into a call. The customer has already asked the same question twice, and the agent is toggling between three systems, trying to find the one policy ...
The best AI agent assist tools don’t wait until after the call to help. They work while the customer is still on the line. An agent is 90 seconds into a call. The customer has already asked the same question twice, and the agent is toggling between three systems, trying to find the one policy ...
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Real estate answering service: How to never miss a lead
Every unanswered call is a buyer or seller talking to a different agent within the hour. Here’s how to stop that. A buyer calls about a listing at 7 p.m. and gets voicemail. An agent mid-showing feels the phone buzz in her pocket and can’t step away. A seller lead rings once, gets no answer, ...
Every unanswered call is a buyer or seller talking to a different agent within the hour. Here’s how to stop that. A buyer calls about a listing at 7 p.m. and gets voicemail. An agent mid-showing feels the phone buzz in her pocket and can’t step away. A seller lead rings once, gets no answer, ...
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What is agentic AI and why does it matter for business communications
For years, AI was something you asked questions to. You typed a prompt, it returned an answer, and the work of acting on that answer still fell to you. Agentic AI changes that dynamic entirely. Instead of waiting to be prompted, agentic AI pursues goals, makes decisions, and executes multi-step tasks on its own, without ...
For years, AI was something you asked questions to. You typed a prompt, it returned an answer, and the work of acting on that answer still fell to you. Agentic AI changes that dynamic entirely. Instead of waiting to be prompted, agentic AI pursues goals, makes decisions, and executes multi-step tasks on its own, without ...
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HIPAA Compliant Video Conferencing Software: 2026 Buying Guide
Choosing HIPAA-compliant video conferencing software carries higher stakes than most technology decisions a healthcare organization makes. Get it wrong, and you face two problems simultaneously: a compliance gap that puts patient data at legal risk, and a usability gap that costs you patients before care even begins. Under federal inflation-adjusted civil penalty guidelines, a single ...
Choosing HIPAA-compliant video conferencing software carries higher stakes than most technology decisions a healthcare organization makes. Get it wrong, and you face two problems simultaneously: a compliance gap that puts patient data at legal risk, and a usability gap that costs you patients before care even begins. Under federal inflation-adjusted civil penalty guidelines, a single ...
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Before the first shovel hits the ground: How 811 centers can modernize the call that saves lives
At a glance 811 centers can use AI to answer routine questions, collect caller details, and route urgent requests to trained staff. The Common Ground Alliance 2024 DIRT Report identifies failure to notify 811 as the top damage root cause, at 24.54% of reported damages. AI should support emergency escalation, not replace trained emergency staff. ...
At a glance 811 centers can use AI to answer routine questions, collect caller details, and route urgent requests to trained staff. The Common Ground Alliance 2024 DIRT Report identifies failure to notify 811 as the top damage root cause, at 24.54% of reported damages. AI should support emergency escalation, not replace trained emergency staff. ...
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Sales Intelligence Software: What it is and Top Tools for 2026
Your sales team closes a deal, logs off, and moves on to the next prospect. But between that first cold call and a signed contract, hundreds of hours of conversations, messages, and video meetings happened. Most of it was never reviewed. Sales intelligence software exists to change that reality. It transforms raw, unstructured interaction data ...
Your sales team closes a deal, logs off, and moves on to the next prospect. But between that first cold call and a signed contract, hundreds of hours of conversations, messages, and video meetings happened. Most of it was never reviewed. Sales intelligence software exists to change that reality. It transforms raw, unstructured interaction data ...
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Orchestrating the Future Enterprise: 2026 RingCentral China Hackathon Inspires the Next Wave of AI Innovation
Innovation thrives when bold ideas meet passionate people. That spirit was on full display at the 2026 RingCentral China Hackathon, where employees from across RingCentral China came together to explore one ambitious theme: “Orchestrate the Future Enterprise with Agentic AI.” Throughout this year’s Hackathon, teams challenged themselves to rethink how AI agents can transform enterprise ...
Innovation thrives when bold ideas meet passionate people. That spirit was on full display at the 2026 RingCentral China Hackathon, where employees from across RingCentral China came together to explore one ambitious theme: “Orchestrate the Future Enterprise with Agentic AI.” Throughout this year’s Hackathon, teams challenged themselves to rethink how AI agents can transform enterprise ...
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