RingCentral
RingCentral empowers businesses with conversation intelligence, and unlocks rich customer and employee interactions to provide insights and improved business outcomes.
The voice of the customer: Why RingCental leads the G2 Summer 2026 AI VoIP category
Earlier this year, we shared an incredible milestone: RingCentral was crowned the #1 VoIP provider in the G2 Spring 2026 Reports, climbing all the way from #51 in 2023 to the absolute top spot. But true momentum doesn’t hit pause. Today, we are thrilled to announce that the G2 Summer 2026 Reports are officially live, ...
Earlier this year, we shared an incredible milestone: RingCentral was crowned the #1 VoIP provider in the G2 Spring 2026 Reports, climbing all the way from #51 in 2023 to the absolute top spot. But true momentum doesn’t hit pause. Today, we are thrilled to announce that the G2 Summer 2026 Reports are officially live, ...
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Fireflies alternative options for conversation intelligence teams in 2026
Not every team outgrows Fireflies for the same reason—here’s how to find the tool that fits yours. Fireflies is built for scheduled video calls. When your team manages conversations across phone calls, support interactions, or digital channels, the tool hits a wall. The same happens when you need to analyze 100% of your interactions instead ...
Not every team outgrows Fireflies for the same reason—here’s how to find the tool that fits yours. Fireflies is built for scheduled video calls. When your team manages conversations across phone calls, support interactions, or digital channels, the tool hits a wall. The same happens when you need to analyze 100% of your interactions instead ...
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The evolution from CRM to real-time AI: Why customer engagement is becoming an operational system
CRM systems were built to record customer engagement after it happened, but engagement now unfolds in real time across voice, messaging, and digital channels. Agentic AI and orchestration are moving execution into the interaction itself, turning real-time customer engagement into an operational system. Key takeaways Enterprise AI adoption is accelerating, but most organizations still struggle ...
CRM systems were built to record customer engagement after it happened, but engagement now unfolds in real time across voice, messaging, and digital channels. Agentic AI and orchestration are moving execution into the interaction itself, turning real-time customer engagement into an operational system. Key takeaways Enterprise AI adoption is accelerating, but most organizations still struggle ...
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Community spotlight: How we connected, crafted, and celebrated in Bulgaria
At RingCentral, building a strong sense of community is just as important as the work we do every day — and our Bulgaria office has been buzzing with energy, creativity, and connection in April. From hands-on workshops to game nights and lively gatherings, our colleagues have been finding new ways to come together, have fun, ...
At RingCentral, building a strong sense of community is just as important as the work we do every day — and our Bulgaria office has been buzzing with energy, creativity, and connection in April. From hands-on workshops to game nights and lively gatherings, our colleagues have been finding new ways to come together, have fun, ...
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Humans first, thanks to AI: AT&T Office@Hand AI Receptionist
Co-author: Abigail Miller (AT&T Product Manager for Office@Hand) For a small business owner, every phone call is a double-edged sword. It’s a potential sale, and also a potential workflow interruption. Customers feel caught in a “catch-22.” If they spend their day answering routine questions, such as about hours of operation, pricing ranges, or booking appointments, ...
Co-author: Abigail Miller (AT&T Product Manager for Office@Hand) For a small business owner, every phone call is a double-edged sword. It’s a potential sale, and also a potential workflow interruption. Customers feel caught in a “catch-22.” If they spend their day answering routine questions, such as about hours of operation, pricing ranges, or booking appointments, ...
Read full post on ringcentral.com
Medical call center: How it works and what it needs to succeed
Learn how to build a medical call center that handles high volumes, stays HIPAA-compliant, and delivers consistent patient experiences at scale. Healthcare organizations often struggle to match staffing levels with call volume, especially during peak periods. The result is predictable: patients wait, abandon calls, and switch providers. Even a modest abandonment rate can mean hundreds ...
Learn how to build a medical call center that handles high volumes, stays HIPAA-compliant, and delivers consistent patient experiences at scale. Healthcare organizations often struggle to match staffing levels with call volume, especially during peak periods. The result is predictable: patients wait, abandon calls, and switch providers. Even a modest abandonment rate can mean hundreds ...
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Retail customer engagement: Strategies, metrics, and tools
Build a retail engagement strategy that reduces churn, increases repeat purchases, and keeps customers connected across every channel. Retail teams lose customers not because competitors have better products, but because communication breaks down between channels. A customer texts a question and waits two days. They call and hang up after a few minutes in queue. ...
Build a retail engagement strategy that reduces churn, increases repeat purchases, and keeps customers connected across every channel. Retail teams lose customers not because competitors have better products, but because communication breaks down between channels. A customer texts a question and waits two days. They call and hang up after a few minutes in queue. ...
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Omnichannel customer engagement platforms: 2026 comparison
Compare the platforms that unify voice, digital, and AI to deliver consistent customer experiences at scale. Managing customer interactions across disconnected channels creates a compounding problem. Agents switch between tools, context gets lost between conversations, and supervisors work from incomplete data. The result is inconsistent customer experiences, slower resolution times, and no unified view of ...
Compare the platforms that unify voice, digital, and AI to deliver consistent customer experiences at scale. Managing customer interactions across disconnected channels creates a compounding problem. Agents switch between tools, context gets lost between conversations, and supervisors work from incomplete data. The result is inconsistent customer experiences, slower resolution times, and no unified view of ...
Read full post on ringcentral.com
Shaping the future of tech: How RingCentral Bulgaria invests in next-gen talent
At RingCentral Bulgaria, supporting young talent is not just a corporate responsibility — it is an investment in the future of our entire industry. The students of today are the innovators, engineers, and leaders of tomorrow. By supporting local universities and engaging with the academic community, we aim to bridge the gap between education and ...
At RingCentral Bulgaria, supporting young talent is not just a corporate responsibility — it is an investment in the future of our entire industry. The students of today are the innovators, engineers, and leaders of tomorrow. By supporting local universities and engaging with the academic community, we aim to bridge the gap between education and ...
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Patient engagement software options for healthcare teams (2026)
A structured comparison of leading patient engagement platforms to help healthcare operations and IT leaders make a confident, informed decision. Scheduling backlogs, stretched administrative staff, and fragmented communication tools create gaps that show up where they hurt most: missed phone calls, rising no-show rates, and patients who don’t come back. When a patient can’t reach ...
A structured comparison of leading patient engagement platforms to help healthcare operations and IT leaders make a confident, informed decision. Scheduling backlogs, stretched administrative staff, and fragmented communication tools create gaps that show up where they hurt most: missed phone calls, rising no-show rates, and patients who don’t come back. When a patient can’t reach ...
Read full post on ringcentral.com