RingCentral
RingCentral empowers businesses with conversation intelligence, and unlocks rich customer and employee interactions to provide insights and improved business outcomes.
5 Best sales coaching software platforms to scale frontline performance in 2026
The gap between how often sales leaders think they’re coaching and how often reps actually receive it is wider than most organizations want to admit. According to The state of sales coaching 2025 report by MySalesCoach, 90% of sales leaders report coaching their teams monthly, yet only 47% of reps say they receive coaching at ...
The gap between how often sales leaders think they’re coaching and how often reps actually receive it is wider than most organizations want to admit. According to The state of sales coaching 2025 report by MySalesCoach, 90% of sales leaders report coaching their teams monthly, yet only 47% of reps say they receive coaching at ...
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Out of office, on the podium: The unstoppable athletes of RingCentral Bulgaria
There are a lot of truly passionate people in RingCentral: those who care about their craft and beyond. We’re thrilled to introduce you to some of our local champions — team members who consistently push past their limits on cycling tracks, running trails, and mountain peaks. Tanya: Cycling towards the win Tanya has never been ...
There are a lot of truly passionate people in RingCentral: those who care about their craft and beyond. We’re thrilled to introduce you to some of our local champions — team members who consistently push past their limits on cycling tracks, running trails, and mountain peaks. Tanya: Cycling towards the win Tanya has never been ...
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The million dollar question: Are your customer conversations working against you?
How financial institutions are turning every client interaction into a competitive advantage — or falling behind those that do. There’s a sobering number that should be on every financial executive’s radar: only 46% of U.S. bank customers say they’re certain they’ll remain with their current bank. More telling still — 26% point to a poor ...
How financial institutions are turning every client interaction into a competitive advantage — or falling behind those that do. There’s a sobering number that should be on every financial executive’s radar: only 46% of U.S. bank customers say they’re certain they’ll remain with their current bank. More telling still — 26% point to a poor ...
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At CCW Las Vegas 2026: RingCentral expands AIR Pro to deliver agentic AI capabilities across customer engagement portfolio
Contact center leaders have spent the last few years evaluating AI. In that time, the primary question has shifted from “should we deploy AI” to “how do we actually leverage AI along with our people?” This week at Customer Contact Week (CCW) Las Vegas, we announced the expansion of AIR Pro to deliver new agentic ...
Contact center leaders have spent the last few years evaluating AI. In that time, the primary question has shifted from “should we deploy AI” to “how do we actually leverage AI along with our people?” This week at Customer Contact Week (CCW) Las Vegas, we announced the expansion of AIR Pro to deliver new agentic ...
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Voice AI agents vs traditional IVR: What actually works better for customer calls
When something matters, people call. They call when a situation is urgent, when the issue is too complex to type out, and when they need a resolution, not a chatbot response. Voice continues to be the channel customers reach for when the stakes are real. Metrigy’s Customer Optimization research study reports that voice is involved ...
When something matters, people call. They call when a situation is urgent, when the issue is too complex to type out, and when they need a resolution, not a chatbot response. Voice continues to be the channel customers reach for when the stakes are real. Metrigy’s Customer Optimization research study reports that voice is involved ...
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RingCentral Bulgaria Sparks Connection at JPrime 2026
At RingCentral Bulgaria, we place a strong emphasis on knowledge sharing and community building. We believe that supporting the local tech ecosystem is essential for driving meaningful collaboration and development. This is why we partnered with JPrime, one of the most dynamic tech conferences in Bulgaria. The event brought together over a thousand attendees over ...
At RingCentral Bulgaria, we place a strong emphasis on knowledge sharing and community building. We believe that supporting the local tech ecosystem is essential for driving meaningful collaboration and development. This is why we partnered with JPrime, one of the most dynamic tech conferences in Bulgaria. The event brought together over a thousand attendees over ...
Read full post on ringcentral.com
Contact center automation: How it works and what it delivers
For teams managing growing interaction volumes on flat headcount, automation separates sustainable operations from ones running on burnout. Interaction volumes are up. Customer expectations for faster resolution, more channel options, and personalized service keep rising. Headcount stays flat. The result shows up across the metrics: handle times creep up quarter over quarter, after-call documentation piles ...
For teams managing growing interaction volumes on flat headcount, automation separates sustainable operations from ones running on burnout. Interaction volumes are up. Customer expectations for faster resolution, more channel options, and personalized service keep rising. Headcount stays flat. The result shows up across the metrics: handle times creep up quarter over quarter, after-call documentation piles ...
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How do AI Workforce Engagement Management tools coordinate CX teams?
Workforce management has long been the operational backbone of the contact center. It helped organizations answer a fundamental question: do we have the right number of people available to meet customer demand? The formula was relatively straightforward: forecast volume, build schedules, manage staffing, and hit service levels. While those responsibilities remain critical, the expectations placed ...
Workforce management has long been the operational backbone of the contact center. It helped organizations answer a fundamental question: do we have the right number of people available to meet customer demand? The formula was relatively straightforward: forecast volume, build schedules, manage staffing, and hit service levels. While those responsibilities remain critical, the expectations placed ...
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The voice of the customer: Why RingCental leads the G2 Summer 2026 AI VoIP category
Earlier this year, we shared an incredible milestone: RingCentral was crowned the #1 VoIP provider in the G2 Spring 2026 Reports, climbing all the way from #51 in 2023 to the absolute top spot. But true momentum doesn’t hit pause. Today, we are thrilled to announce that the G2 Summer 2026 Reports are officially live, ...
Earlier this year, we shared an incredible milestone: RingCentral was crowned the #1 VoIP provider in the G2 Spring 2026 Reports, climbing all the way from #51 in 2023 to the absolute top spot. But true momentum doesn’t hit pause. Today, we are thrilled to announce that the G2 Summer 2026 Reports are officially live, ...
Read full post on ringcentral.com
Fireflies alternative options for conversation intelligence teams in 2026
Not every team outgrows Fireflies for the same reason—here’s how to find the tool that fits yours. Fireflies is built for scheduled video calls. When your team manages conversations across phone calls, support interactions, or digital channels, the tool hits a wall. The same happens when you need to analyze 100% of your interactions instead ...
Not every team outgrows Fireflies for the same reason—here’s how to find the tool that fits yours. Fireflies is built for scheduled video calls. When your team manages conversations across phone calls, support interactions, or digital channels, the tool hits a wall. The same happens when you need to analyze 100% of your interactions instead ...
Read full post on ringcentral.com