RingCentral
RingCentral empowers businesses with conversation intelligence, and unlocks rich customer and employee interactions to provide insights and improved business outcomes.
AI customer service chatbots: 5 platforms compared for 2026
Choosing the right AI customer service chatbot means weighing autonomous resolution, system integration, and enterprise-scale reliability, not just feature lists. The real question isn’t whether AI can handle customer interactions. It’s whether your chosen platform can manage your call volumes, integrate with your systems, and scale reliably beyond the demo environment. Almost every organization (97%) ...
Choosing the right AI customer service chatbot means weighing autonomous resolution, system integration, and enterprise-scale reliability, not just feature lists. The real question isn’t whether AI can handle customer interactions. It’s whether your chosen platform can manage your call volumes, integrate with your systems, and scale reliably beyond the demo environment. Almost every organization (97%) ...
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Top customer engagement platforms compared (2026)
Five platforms compared with clear criteria for channel coverage, compliance, and total cost of ownership. Shortlisting a customer engagement platform (CEP) is harder than it looks. Every vendor claims full-channel coverage, but few are upfront about implementation timelines, pricing complexity, or how deep their compliance capabilities actually go. When you’re the one defending the shortlist ...
Five platforms compared with clear criteria for channel coverage, compliance, and total cost of ownership. Shortlisting a customer engagement platform (CEP) is harder than it looks. Every vendor claims full-channel coverage, but few are upfront about implementation timelines, pricing complexity, or how deep their compliance capabilities actually go. When you’re the one defending the shortlist ...
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Call queue management: Strategies, tools, and best practices for contact centers
Queue management sits between every inbound contact and the agent who answers it. When queue management fails, it fails quietly at first. A few calls sit in a queue 30 seconds too long. An agent handles a contact that should have gone to someone else. A digital channel backs up while voice stays green. By ...
Queue management sits between every inbound contact and the agent who answers it. When queue management fails, it fails quietly at first. A few calls sit in a queue 30 seconds too long. An agent handles a contact that should have gone to someone else. A digital channel backs up while voice stays green. By ...
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Client service, redefined: How financial services firms can strengthen engagement
When clients reach out to a financial advisor, it’s often with a time-sensitive need, whether it’s getting clarification on a pending trade, asking questions about portfolio performance during volatile market periods, or sorting out an issue with account access. A consistently high volume of routine inquiries can absorb a significant portion of an advisor’s time, ...
When clients reach out to a financial advisor, it’s often with a time-sensitive need, whether it’s getting clarification on a pending trade, asking questions about portfolio performance during volatile market periods, or sorting out an issue with account access. A consistently high volume of routine inquiries can absorb a significant portion of an advisor’s time, ...
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AI Receptionist expands to texts, call queues, adds integrations, so every customer gets answered
Your customers reach out on their terms by phone, by text, during business hours and after. The question is whether your business is there when they do. A call comes in after hours. A text goes unanswered. A customer gets put on hold and hangs up. Today, RingCentral is expanding AI Receptionist (AIR), an AI ...
Your customers reach out on their terms by phone, by text, during business hours and after. The question is whether your business is there when they do. A call comes in after hours. A text goes unanswered. A customer gets put on hold and hangs up. Today, RingCentral is expanding AI Receptionist (AIR), an AI ...
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Top 5 Microsoft Teams alternatives for enterprise communications
A practical comparison of unified communications platforms that replace, not just supplement, Microsoft Teams. Searching for a Teams alternative usually starts with a specific operational gap, not a pricing spreadsheet. For most enterprise organizations, the trigger is realizing that Teams was never built for external communications: business phone capabilities are limited, SMS/MMS support is weak, ...
A practical comparison of unified communications platforms that replace, not just supplement, Microsoft Teams. Searching for a Teams alternative usually starts with a specific operational gap, not a pricing spreadsheet. For most enterprise organizations, the trigger is realizing that Teams was never built for external communications: business phone capabilities are limited, SMS/MMS support is weak, ...
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From scattered to streamlined: Rethinking client communication in professional services
Client communication rarely happens within standard business hours for professional services firms. Law firms often hear from prospective clients who reach out after hours for immediate legal guidance. Consultants receive time-sensitive messages while in client meetings or traveling. Cybersecurity and IT firms must stay in constant contact during active incidents or system disruptions, when rapid ...
Client communication rarely happens within standard business hours for professional services firms. Law firms often hear from prospective clients who reach out after hours for immediate legal guidance. Consultants receive time-sensitive messages while in client meetings or traveling. Cybersecurity and IT firms must stay in constant contact during active incidents or system disruptions, when rapid ...
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RingCentral launches new capabilities for messaging and customer engagement
Most businesses aren’t struggling to connect with customers. They’re struggling to keep up with them. Customers move between calls and messages without thinking about channels, while the systems behind those interactions remain fragmented. Conversations get missed, responses slow down, and teams lack visibility into what’s actually happening. RingCentral’s latest innovations are designed to close that ...
Most businesses aren’t struggling to connect with customers. They’re struggling to keep up with them. Customers move between calls and messages without thinking about channels, while the systems behind those interactions remain fragmented. Conversations get missed, responses slow down, and teams lack visibility into what’s actually happening. RingCentral’s latest innovations are designed to close that ...
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