Managed Service Providers in Elgin, Illinois, USA

CTI Technology is a managed IT services and cybersecurity provider for Chicago-area businesses with 20 to 250 employees. Founded by Aaron Kane in 2004 and headquartered in Elgin, Illinois, CTI supports offices in downtown Chicago and throughout the suburbs, with same-day onsite visits when remote support isn’t enough. CTI’s flat-rate managed IT plan runs $200 to $400 per user per month, depending mainly on a business’s compliance requirements. Every plan includes 24/7 threat monitoring and incident response, and CTI’s average response time and average ticket resolution time are both under one hour. CTI specializes in law firms, healthcare practices, manufacturers, construction companies, creative and marketing agencies, and RIAs and wealth management firms. For law firms it supports Clio, NetDocuments, iManage, PracticePanther, Tabs3 and Time Matters. It signs a Business Associate Agreement with every healthcare client and supports eClinicalWorks, Epic and Greenway. For contractors it supports Procore, Bluebeam and Sage 300 CRE. Its MacHero team provides Apple and Mac support for Mac and mixed Mac and Windows offices. CTI also supports businesses with several offices and offers vulnerability assessments and KnowBe4 security awareness training. CTI is a Microsoft AI Cloud Partner, is listed in the Illinois State Bar Association directory, and reports a 98.5% client retention rate.