SymQuest
SymQuest is a regionally based subsidiary of Konica Minolta Business Solutions U.S.A with locations in South Burlington and Rutland, VT, Plattsburgh and Watertown, NY, Keene and West Lebanon, NH and Westbrook and Lewiston, ME.
SymQuest has developed a national reputation for service excellence and innovation and is ranked Northern New England’s #1 managed IT services and copier provider by MSPmentor.
Microsoft Is Disabling SMTP AUTH. What It Means for Your MFP Fleet
What is Shadow AI and How To Detect It
Key Takeaways Shadow AI—the use of AI tools without IT approval—is already present in most organizations, with only 22% of American workers using exclusively employer-provided AI tools, according to IBM. Employees turn to unauthorized AI primarily because enterprise-provided tools don't meet their productivity needs, not out of malicious intent. According to IBM's 2025 Cost of a Data Breach Report, shadow AI adds an average of $670,000 to breach costs, with 97% of AI-related breaches occurring in organizations that lacked proper access controls. Detecting shadow AI requires layered m
Key Takeaways Shadow AI—the use of AI tools without IT approval—is already present in most organizations, with only 22% of American workers using exclusively employer-provided AI tools, according to IBM. Employees turn to unauthorized AI primarily because enterprise-provided tools don't meet their productivity needs, not out of malicious intent. According to IBM's 2025 Cost of a Data Breach Report, shadow AI adds an average of $670,000 to breach costs, with 97% of AI-related breaches occurring in organizations that lacked proper access controls. Detecting shadow AI requires layered monitoring: network traffic analysis, browser-level auditing, and identity signal correlation, capabilities that align directly with managed IT and cybersecurity services. Detection alone isn't enough. Organizations need governance frameworks backed by policy, enforcement, and continuous auditing to close the gap between AI adoption and AI oversight. Your team is using AI every single day. Some of those tools went through IT review. Most did not.
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