SymQuest
SymQuest is a regionally based subsidiary of Konica Minolta Business Solutions U.S.A with locations in South Burlington and Rutland, VT, Plattsburgh and Watertown, NY, Keene and West Lebanon, NH and Westbrook and Lewiston, ME.
SymQuest has developed a national reputation for service excellence and innovation and is ranked Northern New England’s #1 managed IT services and copier provider by MSPmentor.
What is Shadow AI and How To Detect It
Key Takeaways Shadow AI—the use of AI tools without IT approval—is already present in most organizations, with only 22% of American workers using exclusively employer-provided AI tools, according to IBM. Employees turn to unauthorized AI primarily because enterprise-provided tools don't meet their productivity needs, not out of malicious intent. According to IBM's 2025 Cost of a Data Breach Report, shadow AI adds an average of $670,000 to breach costs, with 97% of AI-related breaches occurring in organizations that lacked proper access controls. Detecting shadow AI requires layered m
Key Takeaways Shadow AI—the use of AI tools without IT approval—is already present in most organizations, with only 22% of American workers using exclusively employer-provided AI tools, according to IBM. Employees turn to unauthorized AI primarily because enterprise-provided tools don't meet their productivity needs, not out of malicious intent. According to IBM's 2025 Cost of a Data Breach Report, shadow AI adds an average of $670,000 to breach costs, with 97% of AI-related breaches occurring in organizations that lacked proper access controls. Detecting shadow AI requires layered monitoring: network traffic analysis, browser-level auditing, and identity signal correlation, capabilities that align directly with managed IT and cybersecurity services. Detection alone isn't enough. Organizations need governance frameworks backed by policy, enforcement, and continuous auditing to close the gap between AI adoption and AI oversight. Your team is using AI every single day. Some of those tools went through IT review. Most did not.
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The IT Admin’s Guide to ARM64 and Print Management
Top Commercial Printing Industry Trends Reshaping Costs and Strategy
Top Print Security Threats and How MSPs Can Lock Down Your Fleet
How to Measure Cybersecurity ROI for Your SMB
Can a Production Printer Handle My Product Label Printing Needs?
Why Your Managed Print Provider Should Also Be Your Managed IT Partner
Key Takeaways Modern MFPs are network endpoints and benefit from the same oversight as the rest of your IT infrastructure. Your managed print provider already holds institutional knowledge about your infrastructure, workflows, and compliance environment. Extending that relationship to managed IT means your provider hits the ground running. When print and IT are managed together, document workflows move more efficiently, help desk support is faster, and operational friction is reduced across the board. A bundled managed services provider enables secure cloud printing for hybrid and r
Key Takeaways Modern MFPs are network endpoints and benefit from the same oversight as the rest of your IT infrastructure. Your managed print provider already holds institutional knowledge about your infrastructure, workflows, and compliance environment. Extending that relationship to managed IT means your provider hits the ground running. When print and IT are managed together, document workflows move more efficiently, help desk support is faster, and operational friction is reduced across the board. A bundled managed services provider enables secure cloud printing for hybrid and remote employees, with IT-managed authentication and network policies built in. One provider means one bill, one accountability structure, and one team with full-environment visibility to support strategic planning and faster issue resolution. Your printers are monitored. Supplies arrive before you run out. Device issues get resolved before your team notices. Your managed print services are working exactly as they should.
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