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Fake Tech Support Scams Target Your Business’ Lack of Organizational IT Knowledge
All businesses need a little IT assistance from time to time, whether it’s for a simple hiccup some software or a full-blown technology emergency. Cybercriminals will often pose as IT support in attempts to capture this low-hanging fruit. Your employees should know how to spot the following warning signs from a fraudulent tech support squad.Keep in mind: these tips are helpful whether you have IT staff or not. Major Tech Companies Won’t Call YouHave you ever received an email or phone call from someone claiming to work for Microsoft, Apple, or another big-name tech company, asking about your c
All businesses need a little IT assistance from time to time, whether it’s for a simple hiccup some software or a full-blown technology emergency. Cybercriminals will often pose as IT support in attempts to capture this low-hanging fruit. Your employees should know how to spot the following warning signs from a fraudulent tech support squad.Keep in mind: these tips are helpful whether you have IT staff or not. Major Tech Companies Won’t Call YouHave you ever received an email or phone call from someone claiming to work for Microsoft, Apple, or another big-name tech company, asking about your computer’s status? This is a classic example of a fraudster trying to use the authority of a reputable company to their advantage. Don’t believe anything they say; a company like Microsoft is not going to reach out to you to address an issue on your computer.The reason: it’s simply unfeasible for them to do this for every single Windows computer on the planet. It also helps that governing bodies have agreed that no tech company will call you unsolicited.So, if you receive a message from anyone claiming to work for any major technology company, telling you there’s something wrong with your computer, you can safely assume that it’s probably fraudulent. If you’re ever worried that they might be right, you can contact a trusted IT provider like Argentum IT first to verify the issue actually exists.There Is No Need to Give IT Support Sensitive InformationHere’s another big one: if tech support is asking you for credit card details or login information, it’s safe to say that they are not asking with pure intent. Your trusted IT resource should be able to remotely sign into your computer regardless of whether or not you give them your credentials; that’s part of their job, after all. So why should you need to give them access to your own personal login credentials for them to do their job? It just doesn’t make sense.The same goes for credit card information. More likely than not, your business has already worked out a deal with its IT provider (if you use one) where services are rendered and the company receives a bill or invoice for payment. There should never be any reason for you or your employees to send or tell anyone from supposed IT support your credit card numbers.Notice anything familiar? Most of these issues target a lack of organizational knowledge about how your business receives IT support. Which brings us to our last major point…Make Sure Everyone Knows Your Go-To IT CompanyThe reason most employees would fall for a tech support scam is simple: they don’t actually know who your IT resource is. You can minimize the risk of a tech support scam by making sure your team has the contact information and support ticketing procedures for your IT company available at all times. This way, when they receive a suspicious message, they can simply cross-reference the contact information, or they can recognize that this is not the typical way IT support happens at your business.What happens when you don’t have a dedicated IT provider? That’s where Argentum IT comes in. We’ll be your business’ trusted support provider—one your employees and your business can rely on. Learn more by contacting us today at (502) 473-6407.
Read full post on argentumit.comMSPdb™ News
A Guide to Understanding IT Services for Small Businesses in Alpharetta
Most small businesses in Alpharetta face a familiar struggle: technology that should be driving growth instead drains time, energy, and resources. Whether it’s a network outage during a critical client meeting, a cybersecurity scare that disrupts operations, or simply not knowing whether your IT systems are keeping pace with competitors, these challenges are real and
Most small businesses in Alpharetta face a familiar struggle: technology that should be driving growth instead drains time, energy, and resources. Whether it’s a network outage during a critical client meeting, a cybersecurity scare that disrupts operations, or simply not knowing whether your IT systems are keeping pace with competitors, these challenges are real and
Read full post on integricom.net
US Compliance Teams: Make AI for Healthcare Compliance Audit Ready
Practical checklist for US healthcare compliance teams to inventory AI, meet HIPAA, NIST, FDA, ONC, and FTC rules, and be audit ready.
Practical checklist for US healthcare compliance teams to inventory AI, meet HIPAA, NIST, FDA, ONC, and FTC rules, and be audit ready.
Read full post on mytekrescue.com
Zero Trust Adoption Trends for Small Businesses
Zero trust adoption trends are reshaping small-business security. Learn what matters, where to start, and how to protect access without slowing work.
Zero trust adoption trends are reshaping small-business security. Learn what matters, where to start, and how to protect access without slowing work.
Read full post on rj-pro.net
5 AI Use Cases That Actually Move the Needle for Small Business
Artificial intelligence has a lot of potential, but small businesses don’t need another tool or complicated technology initiative. They need practical ways to save time, reduce manual work, and help employees focus on the work…
Artificial intelligence has a lot of potential, but small businesses don’t need another tool or complicated technology initiative. They need practical ways to save time, reduce manual work, and help employees focus on the work…
Read full post on thrivenextgen.com
A Case Study in Identity Based Business Compromise
Three identity attacks bypassed MFA at one company: a fake help desk call, a fraudulent remote hire, and a stolen session. See how each was caught and stopped.
Three identity attacks bypassed MFA at one company: a fake help desk call, a fraudulent remote hire, and a stolen session. See how each was caught and stopped.
Read full post on netfriends.com
2026 IT Support Survey: What Service Desk Metrics Miss
A service desk dashboard can only report the data it has. Response time, resolution time, backlog, and ticket status all start when an employee files a ticket and stop when someone closes it. So what happens on either side of those two events?
A service desk dashboard can only report the data it has. Response time, resolution time, backlog, and ticket status all start when an employee files a ticket and stop when someone closes it. So what happens on either side of those two events?
Read full post on buchanantech.com
Holiday Invitations, E-Cards and Email Spoofing
As holiday party season approaches, event planners, businesses, and individuals alike rely heavily on digital invitations and electronic greeting cards. Unfortunately, cybercriminals are well aware of this seasonal trend and frequently use fake e-cards and party invites as phishing lures to trick unsuspecting recipients into clicking malicious links. Check Before You Click If you receive
As holiday party season approaches, event planners, businesses, and individuals alike rely heavily on digital invitations and electronic greeting cards. Unfortunately, cybercriminals are well aware of this seasonal trend and frequently use fake e-cards and party invites as phishing lures to trick unsuspecting recipients into clicking malicious links. Check Before You Click If you receive
Read full post on pegasustechnologies.com
Still Using Legacy Outlook for Mac? Plan Your Switch Now
Starting in October 2026, Microsoft is retiring the connection that legacy Outlook for Mac uses to reach Microsoft 365 mailboxes
Starting in October 2026, Microsoft is retiring the connection that legacy Outlook for Mac uses to reach Microsoft 365 mailboxes
Read full post on campfire.ca
Defense Contractor Cybersecurity San Diego: How to Get Your SPRS Score Right While CMMC Phase II Is Paused
San Diego defense contractors: your SPRS score is still the gate to DoD contracts. Here's how to assess, score, and remediate with a POA&M while CMMC Phase II is paused.
San Diego defense contractors: your SPRS score is still the gate to DoD contracts. Here's how to assess, score, and remediate with a POA&M while CMMC Phase II is paused.
Read full post on fitsolutions.biz
Cyber Security Awareness Month: Your Best Defence Is You, But Your Team Needs a Plan
This Cyber Security Awareness Month review how your team verifies payment changes, confirm that MFA is enabled, and test a backup restoration.
This Cyber Security Awareness Month review how your team verifies payment changes, confirm that MFA is enabled, and test a backup restoration.
Read full post on theiteam.ca
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