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Most IT problems do not start when a ticket is submitted. They start days or weeks earlier, when an employee notices something is wrong and decides not to say anything. At Sirius, we see this constantly. By the time a ticket finally comes in, the issue has either escalated, partially resolved itself, or become harder...
Most IT problems do not start when a ticket is submitted. They start days or weeks earlier, when an employee notices something is wrong and decides not to say anything. At Sirius, we see this constantly. By the time a ticket finally comes in, the issue has either escalated, partially resolved itself, or become harder...
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