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What is IT Service Management (ITSM)?
IT Service Management (ITSM) is a structured, governance-driven discipline for managing the full lifecycle of IT services to ensure they consistently align with business objectives and deliver measurable value. Rather than operating IT as a reactive support function, ITSM standardizes processes such as incident management, problem management, change management, service-level management, and knowledge management to... Source
IT Service Management (ITSM) is a structured, governance-driven discipline for managing the full lifecycle of IT services to ensure they consistently align with business objectives and deliver measurable value. Rather than operating IT as a reactive support function, ITSM standardizes processes such as incident management, problem management, change management, service-level management, and knowledge management to... Source
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