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Should You Resist Rapport Building from IT Providers?
Recently, I was dropping off donuts at a local business in San Antonio, and the receptionist/office manager told me that nobody there liked donuts. This struck me as a strange response, as it was hard to imagine that there wasn’t at least someone in the office who might enjoy a treat from Dunkin’ Donuts. After thinking about her response for a few seconds, it dawned on me that the situation was probably about trying to resist my rapport-building attempt. The Distrust of Salespeople The truth is that many people strongly dislike or distrust salespeople in general and often put up their guard to
Recently, I was dropping off donuts at a local business in San Antonio, and the receptionist/office manager told me that nobody there liked donuts. This struck me as a strange response, as it was hard to imagine that there wasn’t at least someone in the office who might enjoy a treat from Dunkin’ Donuts. After thinking about her response for a few seconds, it dawned on me that the situation was probably about trying to resist my rapport-building attempt. The Distrust of Salespeople The truth is that many people strongly dislike or distrust salespeople in general and often put up their guard to resist rapport-building attempts, so they won’t feel obligated to reciprocate. Just the other day, another business emailed me saying they were going to return the gift I had dropped off. I realized that this was probably the exact same issue. In fact, it might not just be resisting rapport building; some might even see dropping off gifts as an attempt to buy their business or as a bribe. Changing Perceptions You might be wondering what happened with the office manager who refused the donuts. After realizing that she might feel I was trying to bribe her and resist my attempt to build rapport, I decided to let her know that I had spoken with the partners, and they had told me their specific needs and the problems the firm was facing. They were in a pickle, caught between an IT rock and a hard place. I told her I thought I might have an alternative solution that could save the day. Suddenly, her demeanor changed, and I could tell she didn’t see me as a sleazy ‘salesman’ anymore. I had shown that I actually cared about the company more than just wanting to sell some IT stuff. After this happened, she gladly accepted the donuts and admitted they liked them.
Read full post on morristechnologysolutions.comMSPdb™ News
What Happens When You Call an IT Help Desk | Premier Networx
Calling an IT help desk shouldn't feel like a mystery. This article walks Augusta businesses through the actual experience — from the first contact to full resolution — so you know exactly what to expect before you ever pick up the phone.
Calling an IT help desk shouldn't feel like a mystery. This article walks Augusta businesses through the actual experience — from the first contact to full resolution — so you know exactly what to expect before you ever pick up the phone.
Read full post on premworx.com
Business Firewall Review for Safer Networks
A business firewall review shows whether your network blocks real threats, supports remote work, and can keep your Southwest Florida business running.
A business firewall review shows whether your network blocks real threats, supports remote work, and can keep your Southwest Florida business running.
Read full post on priscanova.com
How to Improve Helpdesk Response Without Delays
Learn how to improve helpdesk response with priorities, proactive monitoring, and accountable support that protects uptime and employee productivity.
Learn how to improve helpdesk response with priorities, proactive monitoring, and accountable support that protects uptime and employee productivity.
Read full post on rj-pro.net
IT Documentation Standards: What to Write Down and How
IT documentation standards for small businesses: what to document, how to write runbooks and SOPs, label network diagrams, and keep records current and secure.
IT documentation standards for small businesses: what to document, how to write runbooks and SOPs, label network diagrams, and keep records current and secure.
Read full post on mytekrescue.com
Managed IT vs. Co-Managed IT: Which Model Fits Your Business?
Keeping IT in-house doesn’t mean your team has to handle every technology need alone. In the managed IT vs. co-managed IT decision, co-managed IT...
Keeping IT in-house doesn’t mean your team has to handle every technology need alone. In the managed IT vs. co-managed IT decision, co-managed IT...
Read full post on reisinformatica.com
2027 IT Planning: Key Areas Business Leaders Should Review
It’s budget season! Many organizations are focused on growth plans, staffing needs, and operational priorities for the year ahead. Technology often enters the conversation later, after many of those decisions have already been made. The reality is that nearly every business initiative has a technology component. Growth requires infrastructure. Compliance requires security controls. Productivity improvements require modern tools. Even risk management depends heavily on technology planning. Before finalizing your 2027 budget, take time to evaluate the key areas below to ensure your technology
It’s budget season! Many organizations are focused on growth plans, staffing needs, and operational priorities for the year ahead. Technology often enters the conversation later, after many of those decisions have already been made. The reality is that nearly every business initiative has a technology component. Growth requires infrastructure. Compliance requires security controls. Productivity improvements require modern tools. Even risk management depends heavily on technology planning. Before finalizing your 2027 budget, take time to evaluate the key areas below to ensure your technology strategy can support your business goals throughout the year ahead.
Read full post on dpsolutions.com
Copilot Executive Checklist
This guide breaks down how to identify the right time to outsource, what services to prioritize, and how to choose a provider that fits your business.
This guide breaks down how to identify the right time to outsource, what services to prioritize, and how to choose a provider that fits your business.
Read full post on thrivenextgen.com
Switching IT Providers: Why Businesses Hesitate and What the Transition Really (Should) Look Like
You know the relationship isn’t working. Support tickets take too long. Problems keep resurfacing. Your team has lost confidence in IT support. Maybe your provider has become reactive instead of proactive, or you have started wondering whether your cybersecurity is getting the attention it deserves. Yet every time someone suggests switching IT managed service providers,
You know the relationship isn’t working. Support tickets take too long. Problems keep resurfacing. Your team has lost confidence in IT support. Maybe your provider has become reactive instead of proactive, or you have started wondering whether your cybersecurity is getting the attention it deserves. Yet every time someone suggests switching IT managed service providers,
Read full post on itology.com
TruAdvantage Giving Back Q4 2026: Supporting the Alzheimer's Association and the Fight to End Alzheimer's
Every act of giving brings us one step closer to a world without Alzheimer's. At TruAdvantage, we believe that making a difference goes beyond providing reliable IT solutions and cybersecurity services. It means supporting organizations that bring hope, ...
Every act of giving brings us one step closer to a world without Alzheimer's. At TruAdvantage, we believe that making a difference goes beyond providing reliable IT solutions and cybersecurity services. It means supporting organizations that bring hope, ...
Read full post on truadvantage.com
IT Support for Manufacturing: What to Require Before Choosing a Provider
Choosing IT support for manufacturing starts with how work moves through your plant. Learn how to uncover support exclusions, clarify application and equipment responsibilities, and evaluate maintenance, coverage and recovery evidence before choosing a provider.
Choosing IT support for manufacturing starts with how work moves through your plant. Learn how to uncover support exclusions, clarify application and equipment responsibilities, and evaluate maintenance, coverage and recovery evidence before choosing a provider.
Read full post on ctmsit.com
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