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AI That Listens: How Sentiment Analysis Could Transform Customer Service
During our recent AI in Action event, one topic that sparked curiosity was using AI for sentiment detection: the ability for artificial intelligence to recognize emotion in human s... read more
AI That Listens: How Sentiment Analysis Could Transform Customer Service
During our recent AI in Action event, one topic that sparked curiosity was using AI for sentiment detection: the ability for artificial intelligence to recognize emotion in human speech. Customer service calls are a goldmine of insight, if you can interpret them correctly. But with hours of recorded conversations, it’s impossible for managers to review
During our recent AI in Action event, one topic that sparked curiosity was using AI for sentiment detection: the ability for artificial intelligence to recognize emotion in human speech. Customer service calls are a goldmine of insight, if you can interpret them correctly. But with hours of recorded conversations, it’s impossible for managers to review
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