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Should You Resist Rapport Building from IT Providers?
Recently, I was dropping off donuts at a local business in San Antonio, and the receptionist/office manager told me that nobody there liked donuts. This struck me as a strange response, as it was hard to imagine that there wasn’t at least someone in the office who might enjoy a treat from Dunkin’ Donuts. After thinking about her response for a few seconds, it dawned on me that the situation was probably about trying to resist my rapport-building attempt. The Distrust of Salespeople The truth is that many people strongly dislike or distrust salespeople in general and often put up their guard to
Recently, I was dropping off donuts at a local business in San Antonio, and the receptionist/office manager told me that nobody there liked donuts. This struck me as a strange response, as it was hard to imagine that there wasn’t at least someone in the office who might enjoy a treat from Dunkin’ Donuts. After thinking about her response for a few seconds, it dawned on me that the situation was probably about trying to resist my rapport-building attempt. The Distrust of Salespeople The truth is that many people strongly dislike or distrust salespeople in general and often put up their guard to resist rapport-building attempts, so they won’t feel obligated to reciprocate. Just the other day, another business emailed me saying they were going to return the gift I had dropped off. I realized that this was probably the exact same issue. In fact, it might not just be resisting rapport building; some might even see dropping off gifts as an attempt to buy their business or as a bribe. Changing Perceptions You might be wondering what happened with the office manager who refused the donuts. After realizing that she might feel I was trying to bribe her and resist my attempt to build rapport, I decided to let her know that I had spoken with the partners, and they had told me their specific needs and the problems the firm was facing. They were in a pickle, caught between an IT rock and a hard place. I told her I thought I might have an alternative solution that could save the day. Suddenly, her demeanor changed, and I could tell she didn’t see me as a sleazy ‘salesman’ anymore. I had shown that I actually cared about the company more than just wanting to sell some IT stuff. After this happened, she gladly accepted the donuts and admitted they liked them.
Read full post on morristechnologysolutions.comMSPdb™ News
How AI Customer Service Can Improve Your Business Without Replacing the Human Touch
AI customer service tools can handle routine inquiries and streamline operations while your team focuses on building genuine customer relationships.
AI customer service tools can handle routine inquiries and streamline operations while your team focuses on building genuine customer relationships.
Read full post on gocourant.com
What to Expect During Your Go-live Date
Securing Mergers and Acquisitions: Leveraging Microsoft Security Stack for Complex Integrations
Discover how to protect assets during mergers and acquisitions using Microsoft Security Stack for secure, seamless IT integration.
Discover how to protect assets during mergers and acquisitions using Microsoft Security Stack for secure, seamless IT integration.
Read full post on trndigital.com
Is Your IT a Sunk Cost or a Strategic Asset?
Many business owners look at their monthly IT expenses as a necessary evil, or even a sunk cost, like an electric bill or an office lease. You pay for it because you have to, not because it promises to help you win over new clients or unlock new opportunities. This is the mindset that’s going to get you left in the dust by your competitors, and if you’re still thinking about IT this way, you need to change your mind, and fast.
Many business owners look at their monthly IT expenses as a necessary evil, or even a sunk cost, like an electric bill or an office lease. You pay for it because you have to, not because it promises to help you win over new clients or unlock new opportunities. This is the mindset that’s going to get you left in the dust by your competitors, and if you’re still thinking about IT this way, you need to change your mind, and fast.
Read full post on coretechllc.com
Minimum Hardware Requirement: A Guide for SMBs
Confused by minimum hardware requirement lists? Our guide explains the specs for SMBs, covering workstations, servers, and when to get expert IT help.
Confused by minimum hardware requirement lists? Our guide explains the specs for SMBs, covering workstations, servers, and when to get expert IT help.
Read full post on adaptiveis.net
The First “NUKE” of AI: How Mythos and Project Glasswing Changed the Cybersecurity Conversation
For years, most conversations about AI in cybersecurity followed a familiar script. AI would help defenders move faster. Attackers would use it too. Phishing would improve. Malware would get smarter. Security teams would adapt. That framing seems myopic and even simple minded at his point. With Mythos and the response global effort behind Project Glasswing, the conversation has shifted from fast incremental changes
For years, most conversations about AI in cybersecurity followed a familiar script. AI would help defenders move faster. Attackers would use it too. Phishing would improve. Malware would get smarter. Security teams would adapt. That framing seems myopic and even simple minded at his point. With Mythos and the response global effort behind Project Glasswing, the conversation has shifted from fast incremental changes
Read full post on alvaka.net
Co-Managed IT vs Fully Managed IT What to Outsource
Understanding Co-Managed IT vs Fully Managed IT: What to Outsource First The landscape of IT management continues to evolve, prompting modern organizations in to evaluate how their technology resources are structured and maintained. The decision between co-managed IT and fully managed IT has emerged as a key strategic consideration for businesses seeking cost efficiency,
Understanding Co-Managed IT vs Fully Managed IT: What to Outsource First The landscape of IT management continues to evolve, prompting modern organizations in to evaluate how their technology resources are structured and maintained. The decision between co-managed IT and fully managed IT has emerged as a key strategic consideration for businesses seeking cost efficiency,
Read full post on alvaka.net
SkyTerra Technologies vs. Bay State IT
Both SkyTerra Technologies and Bay State IT have deep knowledge of the life sciences and biotech industries, and how to support those industries with managed IT and cybersecurity services. It may be hard to choose between SkyTerra Technologies vs. Bay State IT, but a close comparison of the two companies can help with the decision,…
Both SkyTerra Technologies and Bay State IT have deep knowledge of the life sciences and biotech industries, and how to support those industries with managed IT and cybersecurity services. It may be hard to choose between SkyTerra Technologies vs. Bay State IT, but a close comparison of the two companies can help with the decision,…
Read full post on skyterratech.com
AI in the Workplace: The Problem isn’t AI, it’s Unmanaged AI
AI is already embedded in organizations. The issue isn’t the tools, it’s how unprepared most organizations are to manage AI in the workplace.Read more
AI is already embedded in organizations. The issue isn’t the tools, it’s how unprepared most organizations are to manage AI in the workplace.Read more
Read full post on thinkadnet.com
Why your BC law firm’s data isn’t as “sovereign” as you think
If you walk through the inner Harbour in Victoria or visit a firm in downtown Vancouver, you’ll find that almost every legal professional is talking about the same thing: efficiency. In an industry where time is the primary currency, the allure of cloud storage and Generative AI (GenAI) is undeniable. However, there is a growing...
If you walk through the inner Harbour in Victoria or visit a firm in downtown Vancouver, you’ll find that almost every legal professional is talking about the same thing: efficiency. In an industry where time is the primary currency, the allure of cloud storage and Generative AI (GenAI) is undeniable. However, there is a growing...
Read full post on daxtech.ca
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