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All Covered Earns Microsoft Support Services Designation
All Covered Earns Microsoft Support Services Designation, Reinforcing Commitment to Exceptional Customer Support All Covered, a division of Konica Minolta, is proud to announce that it has earned the Microsoft Support Services Designation, a recognition within the Microsoft AI Cloud Partner Program that highlights partners who deliver high-quality, reliable customer support at scale. This recently introduced designation sets a new benchmark for excellence in support delivery. It reflects Microsoft’s increased focus on ensuring customers receive consistent, high-performing service experien
All Covered Earns Microsoft Support Services Designation, Reinforcing Commitment to Exceptional Customer Support All Covered, a division of Konica Minolta, is proud to announce that it has earned the Microsoft Support Services Designation, a recognition within the Microsoft AI Cloud Partner Program that highlights partners who deliver high-quality, reliable customer support at scale. This recently introduced designation sets a new benchmark for excellence in support delivery. It reflects Microsoft’s increased focus on ensuring customers receive consistent, high-performing service experiences from trusted partners. Achieving this designation places All Covered among a select group of organizations that have demonstrated measurable success in delivering responsive, effective, and customer-centered support. A New Standard for Support Excellence Launched at Microsoft Ignite in November 2025, the Support Services Designation was created to recognize partners who excel in an area that has long been critical to customer success but historically under-recognized. Today, support quality plays a decisive role in customer retention and satisfaction, making it a key differentiator in the partner landscape. The designation signals strong alignment with Microsoft’s best practices and highlights partners that consistently deliver: Faster issue resolution with fewer escalations Proven customer satisfaction and outcomes Scalable, reliable support operations A seamless and consistent customer experience For customers, it provides added confidence that they are working with a partner equipped to support mission-critical environments. A Rigorous, Independent Validation Process Earning the Support Services Designation requires more than meeting baseline criteria. Partners must undergo a comprehensive, independent audit conducted by Information Security Systems International (ISSI), evaluating performance across three critical pillars: 1. Capability AssessmentA deep review of support infrastructure, including staff expertise, IT service management systems, service level agreements, escalation processes, and availability of 24/7 support. 2. Case Rate EvaluationMeasurement of how effectively support is delivered at scale, including the ability to resolve issues independently and minimize escalations to Microsoft. 3. Customer Satisfaction (CSAT) EvaluationValidation of service quality through customer feedback, with a strong emphasis on high satisfaction scores and complete ownership of support cases from start to resolution. This thorough process ensures that only partners who can consistently deliver high-impact support experiences earn the designation. Among an Elite Group of Microsoft Partners All Covered is honored to be among a small percentage of Microsoft partners to achieve this recognition. With only approximately 80 partners worldwide earning the designation out of more than 400,000 Microsoft partners, this achievement reflects our continued investment in people, processes, and technology to deliver outstanding support outcomes. Our inclusion in this group underscores our commitment to helping clients maximize the value of their Microsoft environments while minimizing disruption and complexity. Looking Ahead As technology environments grow more complex, the role of trusted support partners becomes even more important. This designation reinforces All Covered’s position as a strategic partner that clients can rely on for consistent, high-quality support across their Microsoft ecosystem. We are proud of this achievement and remain focused on continuously improving the support experience we deliver to our clients every day.
Read full post on allcovered.com
MSPdb™ News
Explore the Top Cloud-Based Business Intelligence Tools for SMBs
Running a small or midsize business means you are juggling numbers all day. Sales, expenses, inventory, customer trends. Most of that data sits scattered across spreadsheets, invoices, and random apps. You know there is a story in there somewhere. You just don’t have time to dig it out. This is where cloud-based business intelligence helps
Running a small or midsize business means you are juggling numbers all day. Sales, expenses, inventory, customer trends. Most of that data sits scattered across spreadsheets, invoices, and random apps. You know there is a story in there somewhere. You just don’t have time to dig it out. This is where cloud-based business intelligence helps
Read full post on panatexperts.com
Mark Fugett on Real Estate Cybersecurity and Managed Security Services in Florida Realtor
As digital workflows continue to expand across the real estate industry, cybersecurity risks are growing alongside them. In the August issue of Florida Realtor Magazine, CEO Mark Fugett explains why compromised email accounts remain one of the biggest threats facing brokerages and agents, often serving as the entry point for wire fraud and transaction disruption. He also highlights the
As digital workflows continue to expand across the real estate industry, cybersecurity risks are growing alongside them. In the August issue of Florida Realtor Magazine, CEO Mark Fugett explains why compromised email accounts remain one of the biggest threats facing brokerages and agents, often serving as the entry point for wire fraud and transaction disruption. He also highlights the
Read full post on msgrouponline.com
Getting AI Ready: Preparing Your People, Processes, and Data for AI
The conversation around artificial intelligence and getting AI ready has changed dramatically over the past year. What began as experimentation with chat-based AI tools is rapidly evolving into something much larger. Today, AI is being embedded directly into the business applications employees use every day. New capabilities are appearing inside productivity platforms, business systems, collaboration tools,
The conversation around artificial intelligence and getting AI ready has changed dramatically over the past year. What began as experimentation with chat-based AI tools is rapidly evolving into something much larger. Today, AI is being embedded directly into the business applications employees use every day. New capabilities are appearing inside productivity platforms, business systems, collaboration tools,
Read full post on netlogiccomputer.com
Digital Marketing in Houston and Texas Area: A Complete Guide for Local Businesses 2026
Digital marketing in Houston and Texas isn’t a nice-to-have anymore—it’s how local companies get found, get calls, and get customers, before a competitor two blocks away beats them to it. Whether you sell HVAC repair in Sugar Land, run a boutique in the Heights, or manage a multi-location clinic across the metro, the businesses winning
Digital marketing in Houston and Texas isn’t a nice-to-have anymore—it’s how local companies get found, get calls, and get customers, before a competitor two blocks away beats them to it. Whether you sell HVAC repair in Sugar Land, run a boutique in the Heights, or manage a multi-location clinic across the metro, the businesses winning
Read full post on cobait.com
Is CMMC Replacing NIST?
A common assumption inside the defense supply chain is that CMMC replacing NIST is already settled policy. That assumption is incorrect. CMMC is not replacing NIST. The two frameworks are connected, and they are often referenced together, though each one serves a separate purpose in your compliance program. The confusion carries a real cost. Contractors
A common assumption inside the defense supply chain is that CMMC replacing NIST is already settled policy. That assumption is incorrect. CMMC is not replacing NIST. The two frameworks are connected, and they are often referenced together, though each one serves a separate purpose in your compliance program. The confusion carries a real cost. Contractors
Read full post on mdltechnology.com
IT Disaster Recovery Program: A Practical NIST Guide
Establish a robust IT disaster recovery program with our NIST guide. Learn to safeguard vital systems and ensure data integrity effectively.
Establish a robust IT disaster recovery program with our NIST guide. Learn to safeguard vital systems and ensure data integrity effectively.
Read full post on rivell.com
Is a Cloud Desktop for Remote Employees Right?
See how a cloud desktop for remote employees improves security, continuity, and daily support while giving Southwest Florida businesses predictable IT costs.
See how a cloud desktop for remote employees improves security, continuity, and daily support while giving Southwest Florida businesses predictable IT costs.
Read full post on priscanova.com
Uprite vs GXA for Dallas Managed IT Services
Uprite is a Texas-based managed IT alternative to GXA for Dallas businesses, with published flat-rate ... Learn More
Uprite is a Texas-based managed IT alternative to GXA for Dallas businesses, with published flat-rate ... Learn More
Read full post on uprite.com
IT Support Tiers: Stop Ticket Delays Before They Stall Payroll And Approvals
The office manager has an invoice ready to approve, but the accounting login fails and the vendor payment clock keeps moving. That's when it support t...
The office manager has an invoice ready to approve, but the accounting login fails and the vendor payment clock keeps moving. That's when it support t...
Read full post on 7tech.com
Is Your Business Phone System Living on Borrowed Time?
What if the most reliable piece of equipment in your office is also your biggest unplanned liability? For thousands of businesses across Kentucky — and across the country — that's exactly the situation. The premise-based phone systems that have quietly done their job for 10, 15, sometimes 20 years were built by companies that no longer exist in that market. The parts are disappearing. The support is gone. And the businesses still running them often have no idea what that means until a Monday morning when no one can pick up the phone.
What if the most reliable piece of equipment in your office is also your biggest unplanned liability? For thousands of businesses across Kentucky — and across the country — that's exactly the situation. The premise-based phone systems that have quietly done their job for 10, 15, sometimes 20 years were built by companies that no longer exist in that market. The parts are disappearing. The support is gone. And the businesses still running them often have no idea what that means until a Monday morning when no one can pick up the phone.
Read full post on coretechllc.com
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