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All Covered Earns Microsoft Support Services Designation
All Covered Earns Microsoft Support Services Designation, Reinforcing Commitment to Exceptional Customer Support All Covered, a division of Konica Minolta, is proud to announce that it has earned the Microsoft Support Services Designation, a recognition within the Microsoft AI Cloud Partner Program that highlights partners who deliver high-quality, reliable customer support at scale. This recently introduced designation sets a new benchmark for excellence in support delivery. It reflects Microsoft’s increased focus on ensuring customers receive consistent, high-performing service experien
All Covered Earns Microsoft Support Services Designation, Reinforcing Commitment to Exceptional Customer Support All Covered, a division of Konica Minolta, is proud to announce that it has earned the Microsoft Support Services Designation, a recognition within the Microsoft AI Cloud Partner Program that highlights partners who deliver high-quality, reliable customer support at scale. This recently introduced designation sets a new benchmark for excellence in support delivery. It reflects Microsoft’s increased focus on ensuring customers receive consistent, high-performing service experiences from trusted partners. Achieving this designation places All Covered among a select group of organizations that have demonstrated measurable success in delivering responsive, effective, and customer-centered support. A New Standard for Support Excellence Launched at Microsoft Ignite in November 2025, the Support Services Designation was created to recognize partners who excel in an area that has long been critical to customer success but historically under-recognized. Today, support quality plays a decisive role in customer retention and satisfaction, making it a key differentiator in the partner landscape. The designation signals strong alignment with Microsoft’s best practices and highlights partners that consistently deliver: Faster issue resolution with fewer escalations Proven customer satisfaction and outcomes Scalable, reliable support operations A seamless and consistent customer experience For customers, it provides added confidence that they are working with a partner equipped to support mission-critical environments. A Rigorous, Independent Validation Process Earning the Support Services Designation requires more than meeting baseline criteria. Partners must undergo a comprehensive, independent audit conducted by Information Security Systems International (ISSI), evaluating performance across three critical pillars: 1. Capability AssessmentA deep review of support infrastructure, including staff expertise, IT service management systems, service level agreements, escalation processes, and availability of 24/7 support. 2. Case Rate EvaluationMeasurement of how effectively support is delivered at scale, including the ability to resolve issues independently and minimize escalations to Microsoft. 3. Customer Satisfaction (CSAT) EvaluationValidation of service quality through customer feedback, with a strong emphasis on high satisfaction scores and complete ownership of support cases from start to resolution. This thorough process ensures that only partners who can consistently deliver high-impact support experiences earn the designation. Among an Elite Group of Microsoft Partners All Covered is honored to be among a small percentage of Microsoft partners to achieve this recognition. With only approximately 80 partners worldwide earning the designation out of more than 400,000 Microsoft partners, this achievement reflects our continued investment in people, processes, and technology to deliver outstanding support outcomes. Our inclusion in this group underscores our commitment to helping clients maximize the value of their Microsoft environments while minimizing disruption and complexity. Looking Ahead As technology environments grow more complex, the role of trusted support partners becomes even more important. This designation reinforces All Covered’s position as a strategic partner that clients can rely on for consistent, high-quality support across their Microsoft ecosystem. We are proud of this achievement and remain focused on continuously improving the support experience we deliver to our clients every day.
Read full post on allcovered.com
MSPdb™ News
The Hidden Risks of Delaying Technology Upgrades
Technology is constantly evolving, and businesses that postpone essential upgrades often expose themselves to unnecessary operational and security risks. While delaying an upgrade may seem like a way to save money in the short term, delaying technology upgrades can lead to higher maintenance costs, increased downtime, cybersecurity vulnerabilities, and reduced employee productivity. Keeping your IT infrastructure up…
Technology is constantly evolving, and businesses that postpone essential upgrades often expose themselves to unnecessary operational and security risks. While delaying an upgrade may seem like a way to save money in the short term, delaying technology upgrades can lead to higher maintenance costs, increased downtime, cybersecurity vulnerabilities, and reduced employee productivity. Keeping your IT infrastructure up…
Read full post on swifttechsolutions.com
Thank You for Helping Us Land #71 on the MSP 501 List!
We're thrilled to share some exciting news: we've officially been ranked #71 on the 2026 MSP 501 list! This recognition is one of the most prestigious honors in the managed
We're thrilled to share some exciting news: we've officially been ranked #71 on the 2026 MSP 501 list! This recognition is one of the most prestigious honors in the managed
Read full post on dpctechnology.com
Claude for Small Business Is Here: What It Means for Growing Companies
Claude AI now works inside QuickBooks, HubSpot, Microsoft 365, and more. Learn how growing businesses can safely automate real work with AI agents.
Claude AI now works inside QuickBooks, HubSpot, Microsoft 365, and more. Learn how growing businesses can safely automate real work with AI agents.
Read full post on snaptechit.com
How Do Summer Cybersecurity Risks Impact Business Continuity?
Business continuity can take a significant hit when summer cybersecurity risks create monitoring gaps, delayed responses, and reduced oversight. To keep things running smoothly, systems must be monitored consistently, team members should be aware of their incident response roles, and procedures for escalation and recovery should have been thoroughly tested beforehand. Organizations minimize disruptions and support business continuity during staff vacations by maintaining 24/7 oversight, even when internal staff are on vacation or coverage gaps arise.
Business continuity can take a significant hit when summer cybersecurity risks create monitoring gaps, delayed responses, and reduced oversight. To keep things running smoothly, systems must be monitored consistently, team members should be aware of their incident response roles, and procedures for escalation and recovery should have been thoroughly tested beforehand. Organizations minimize disruptions and support business continuity during staff vacations by maintaining 24/7 oversight, even when internal staff are on vacation or coverage gaps arise.
Read full post on coretechllc.com
Is Your IT Provider Helping You Grow, or Holding You Back?
Your IT support might be slowing you down instead of speeding you up. Learn the red flags of reactive service and how switching to a proactive partner can unlock real business growth.
Your IT support might be slowing you down instead of speeding you up. Learn the red flags of reactive service and how switching to a proactive partner can unlock real business growth.
Read full post on grittechs.com
AI Customer Journey Insights: 9 AI Strategies for Business Growth
AI customer journey insights are helping organizations better understand customer behavior, improve engagement, and increase conversions. As AI adoption continues to accelerate across the United States, businesses are using artificial intelligence to analyze customer interactions across websites, email, social media, CRM platforms, and support channels. Instead of relying on historical reports, AI delivers real-time insights...
AI customer journey insights are helping organizations better understand customer behavior, improve engagement, and increase conversions. As AI adoption continues to accelerate across the United States, businesses are using artificial intelligence to analyze customer interactions across websites, email, social media, CRM platforms, and support channels. Instead of relying on historical reports, AI delivers real-time insights...
Read full post on fogosolutions.com
Deepfakes in Healthcare: How to Protect Your Practice
Deepfakes in healthcare let criminals impersonate doctors, administrators, and vendors using fake voices and videos. Practice administrators face wire transfer scams, prescription fraud, and patient data theft when they can't tell real calls from AI-generated fakes. Healthcare practices handle sensitive patient data, insurance payments, and controlled substance orders daily. Deepfake scams can copy trusted voices and pressure administrators into sending fake wire transfers, exposing protected health information (PHI), or changing vendor payment details. For more than 20 years, Intelligent
Deepfakes in healthcare let criminals impersonate doctors, administrators, and vendors using fake voices and videos. Practice administrators face wire transfer scams, prescription fraud, and patient data theft when they can't tell real calls from AI-generated fakes. Healthcare practices handle sensitive patient data, insurance payments, and controlled substance orders daily. Deepfake scams can copy trusted voices and pressure administrators into sending fake wire transfers, exposing protected health information (PHI), or changing vendor payment details. For more than 20 years, Intelligent Technical Solutions (ITS) has helped healthcare organizations protect patient data and reduce fraud risk. We understand the unique pressures practice administrators face as they balance patient care operations with evolving security threats. In this article, we've invited Cody Canon, ITS Director of Healthcare IT, to explain how deepfakes target healthcare practices and what administrators can do to protect their operations. You will learn: What are deepfakes in healthcare, and how do they work? How can practice administrators spot deepfake attacks? What security steps prevent deepfake fraud in healthcare practices? What Are Deepfakes in Healthcare, and How Do They Work? Deepfakes use artificial intelligence (AI) to create fake audio or video that sounds and looks like a real person. In healthcare, criminals use this technology to impersonate doctors, practice managers, CFOs, and trusted vendors. These tools have become easier to access. Attackers can copy a voice using short clips from voicemails, conference calls, or public videos. Some voice cloning tools need only around 15 seconds of someone's voice to create a convincing fake. Common Healthcare Deepfake Attacks Below are some of the most common ways deepfakes are used to scam healthcare organizations:
Read full post on itsasap.com
What Is a Cyber Resilience Framework?
The primary objective of cybersecurity has traditionally been preventing attacks. While prevention remains essential, today’s threat landscape has made one thing clear: even organizations with mature security programs can experience cyber incidents. Ransomware attacks, insider…
The primary objective of cybersecurity has traditionally been preventing attacks. While prevention remains essential, today’s threat landscape has made one thing clear: even organizations with mature security programs can experience cyber incidents. Ransomware attacks, insider…
Read full post on thrivenextgen.com
Simeon Rinkenberger—Helping Clients Shift to AI for Their Business Solutions
As the AI Success Manager at Pearl Technology, Simeon Rinkenberger works with clients to help them see the value of artificial intelligence as a tool that empowers their day-to-day operations and helps to solve real-world problems. How He Serves Working from the Peoria Heights headquarters, Simeon joined the team in February 2026. His role is
As the AI Success Manager at Pearl Technology, Simeon Rinkenberger works with clients to help them see the value of artificial intelligence as a tool that empowers their day-to-day operations and helps to solve real-world problems. How He Serves Working from the Peoria Heights headquarters, Simeon joined the team in February 2026. His role is
Read full post on pearltechnology.com
Maximize Financial Benefits for Your Legal Firm’s IT Needs
Your legal firm depends on technology every day, from document access to communication, security, and case workflows. When those tools are managed well, the financial benefits are clear. You can reduce avoidable costs, protect billable time, and keep business operations moving without disruption. That matters in a field where delays affect both clients and revenue.
Your legal firm depends on technology every day, from document access to communication, security, and case workflows. When those tools are managed well, the financial benefits are clear. You can reduce avoidable costs, protect billable time, and keep business operations moving without disruption. That matters in a field where delays affect both clients and revenue.
Read full post on vcsolutions.com
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