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All Covered Earns Microsoft Support Services Designation
All Covered Earns Microsoft Support Services Designation, Reinforcing Commitment to Exceptional Customer Support All Covered, a division of Konica Minolta, is proud to announce that it has earned the Microsoft Support Services Designation, a recognition within the Microsoft AI Cloud Partner Program that highlights partners who deliver high-quality, reliable customer support at scale. This recently introduced designation sets a new benchmark for excellence in support delivery. It reflects Microsoft’s increased focus on ensuring customers receive consistent, high-performing service experien
All Covered Earns Microsoft Support Services Designation, Reinforcing Commitment to Exceptional Customer Support All Covered, a division of Konica Minolta, is proud to announce that it has earned the Microsoft Support Services Designation, a recognition within the Microsoft AI Cloud Partner Program that highlights partners who deliver high-quality, reliable customer support at scale. This recently introduced designation sets a new benchmark for excellence in support delivery. It reflects Microsoft’s increased focus on ensuring customers receive consistent, high-performing service experiences from trusted partners. Achieving this designation places All Covered among a select group of organizations that have demonstrated measurable success in delivering responsive, effective, and customer-centered support. A New Standard for Support Excellence Launched at Microsoft Ignite in November 2025, the Support Services Designation was created to recognize partners who excel in an area that has long been critical to customer success but historically under-recognized. Today, support quality plays a decisive role in customer retention and satisfaction, making it a key differentiator in the partner landscape. The designation signals strong alignment with Microsoft’s best practices and highlights partners that consistently deliver: Faster issue resolution with fewer escalations Proven customer satisfaction and outcomes Scalable, reliable support operations A seamless and consistent customer experience For customers, it provides added confidence that they are working with a partner equipped to support mission-critical environments. A Rigorous, Independent Validation Process Earning the Support Services Designation requires more than meeting baseline criteria. Partners must undergo a comprehensive, independent audit conducted by Information Security Systems International (ISSI), evaluating performance across three critical pillars: 1. Capability AssessmentA deep review of support infrastructure, including staff expertise, IT service management systems, service level agreements, escalation processes, and availability of 24/7 support. 2. Case Rate EvaluationMeasurement of how effectively support is delivered at scale, including the ability to resolve issues independently and minimize escalations to Microsoft. 3. Customer Satisfaction (CSAT) EvaluationValidation of service quality through customer feedback, with a strong emphasis on high satisfaction scores and complete ownership of support cases from start to resolution. This thorough process ensures that only partners who can consistently deliver high-impact support experiences earn the designation. Among an Elite Group of Microsoft Partners All Covered is honored to be among a small percentage of Microsoft partners to achieve this recognition. With only approximately 80 partners worldwide earning the designation out of more than 400,000 Microsoft partners, this achievement reflects our continued investment in people, processes, and technology to deliver outstanding support outcomes. Our inclusion in this group underscores our commitment to helping clients maximize the value of their Microsoft environments while minimizing disruption and complexity. Looking Ahead As technology environments grow more complex, the role of trusted support partners becomes even more important. This designation reinforces All Covered’s position as a strategic partner that clients can rely on for consistent, high-quality support across their Microsoft ecosystem. We are proud of this achievement and remain focused on continuously improving the support experience we deliver to our clients every day.
Read full post on allcovered.com
MSPdb™ News
Wi-Fi Access Point Cabling: How Many Runs and Which Cable Category
For new installations, run two Category 6A cables to every wireless access point location. This follows TIA TSB-162-B, the industry guideline for access point cabling. Cat6A carries 10 Gb/s to 100 meters and handles high-power PoE with less heat. One
For new installations, run two Category 6A cables to every wireless access point location. This follows TIA TSB-162-B, the industry guideline for access point cabling. Cat6A carries 10 Gb/s to 100 meters and handles high-power PoE with less heat. One
Read full post on ightysupport.com
The Value of Consistent Patch Management in Modern IT Operations
The Value of Consistent Patch Management in Modern IT Operations Every organization relies on technology to support productivity, communication, customer service, and day-to-day operations. Yet one of the most fundamental responsibilities in maintaining a healthy technology environment is often one of the most overlooked: patch management.
The Value of Consistent Patch Management in Modern IT Operations Every organization relies on technology to support productivity, communication, customer service, and day-to-day operations. Yet one of the most fundamental responsibilities in maintaining a healthy technology environment is often one of the most overlooked: patch management.
Read full post on oxen.tech
6 Best Miami IT Providers for Medical Practices (2026)
Your multi-location medical practice depends on EHR access, HIPAA-ready controls, and network uptime across every office. When the IT provider you hired treats your support request like any other ticket in a shared queue, the consequences hit patient care first. That’s where this list of 6 Best Miami IT Providers comes in. Choosing the right
Your multi-location medical practice depends on EHR access, HIPAA-ready controls, and network uptime across every office. When the IT provider you hired treats your support request like any other ticket in a shared queue, the consequences hit patient care first. That’s where this list of 6 Best Miami IT Providers comes in. Choosing the right
Read full post on wheelhouseit.com
Seeing the Future: personalEYES Chooses Thrive for Security and Support
PersonalEYES is a leading Australian ophthalmology group operating 11 clinics and a day surgery, supported by a dedicated team of approximately 80 staff members. The organisation specialises in comprehensive eye care, from medical consultations…
PersonalEYES is a leading Australian ophthalmology group operating 11 clinics and a day surgery, supported by a dedicated team of approximately 80 staff members. The organisation specialises in comprehensive eye care, from medical consultations…
Read full post on thrivenextgen.com
Managed IT vs Managed OT Services for Manufacturing: What Actually Differs
The True Cost of Data Loss is Why You Need a BDR System
Without data, your business couldn’t function. Keeping this in mind, just imagine what it would be like to have all the data you rely on each and every day vanish into the ether.If you find the thought alone terrifying, you’re correct. Of course, it doesn’t help how many ways a business could potentially lose this data in the first place.
Without data, your business couldn’t function. Keeping this in mind, just imagine what it would be like to have all the data you rely on each and every day vanish into the ether.If you find the thought alone terrifying, you’re correct. Of course, it doesn’t help how many ways a business could potentially lose this data in the first place.
Read full post on coretechllc.com
Should a Home Care Agency’s IT Support Contract Be Month to Month?
Whether an IT support contract should be month to month is a question most home care agencies only ask after a provider has stopped fitting them and the agreement will not let them leave. Contract term decides how quickly an agency...
Whether an IT support contract should be month to month is a question most home care agencies only ask after a provider has stopped fitting them and the agreement will not let them leave. Contract term decides how quickly an agency...
Read full post on ittotalcare.com
The Windows Nobody Updates: Kiosks, Scales, and the October 13 Deadline
Direct Answer: Windows 10 Enterprise LTSB 2016 and Windows 10 IoT Enterprise 2016 LTSB get their final security update on October 13, 2026. After that, Microsoft ships no patches, fixes, or support for those builds. Most business owners around here already filed this one away. Windows 10 support ended in October 2025, they handled the
Direct Answer: Windows 10 Enterprise LTSB 2016 and Windows 10 IoT Enterprise 2016 LTSB get their final security update on October 13, 2026. After that, Microsoft ships no patches, fixes, or support for those builds. Most business owners around here already filed this one away. Windows 10 support ended in October 2025, they handled the
Read full post on adaptiveis.net
Cybersecurity Risks in 2027: What Valley Springs Businesses Should Know
If you run a business in Valley Springs, here’s the information you should know: the main cybersecurity risks for Valley Springs businesses in 2027 are phishing (fake messages that trick you), ransomware (software that locks your files), fake-invoice email scams, and stolen passwords. None of these is brand new, but attackers now use artificial intelligence
If you run a business in Valley Springs, here’s the information you should know: the main cybersecurity risks for Valley Springs businesses in 2027 are phishing (fake messages that trick you), ransomware (software that locks your files), fake-invoice email scams, and stolen passwords. None of these is brand new, but attackers now use artificial intelligence
Read full post on rj-pro.net
Copilot Studio vs Cowork: Which Fits Your Business Process
Are you meeting the pace of digital evolution in your business? Do your automation tools keep up with growing complexity and changing workloads? Or are you letting AI-powered process automation improve efficiency and innovation slip away before your eyes? It is no longer a nice-to-have. According to the latest Gartner research, 70% of enterprise leaders
Are you meeting the pace of digital evolution in your business? Do your automation tools keep up with growing complexity and changing workloads? Or are you letting AI-powered process automation improve efficiency and innovation slip away before your eyes? It is no longer a nice-to-have. According to the latest Gartner research, 70% of enterprise leaders
Read full post on trndigital.com
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