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All Covered Earns Microsoft Support Services Designation
All Covered Earns Microsoft Support Services Designation, Reinforcing Commitment to Exceptional Customer Support All Covered, a division of Konica Minolta, is proud to announce that it has earned the Microsoft Support Services Designation, a recognition within the Microsoft AI Cloud Partner Program that highlights partners who deliver high-quality, reliable customer support at scale. This recently introduced designation sets a new benchmark for excellence in support delivery. It reflects Microsoft’s increased focus on ensuring customers receive consistent, high-performing service experien
All Covered Earns Microsoft Support Services Designation, Reinforcing Commitment to Exceptional Customer Support All Covered, a division of Konica Minolta, is proud to announce that it has earned the Microsoft Support Services Designation, a recognition within the Microsoft AI Cloud Partner Program that highlights partners who deliver high-quality, reliable customer support at scale. This recently introduced designation sets a new benchmark for excellence in support delivery. It reflects Microsoft’s increased focus on ensuring customers receive consistent, high-performing service experiences from trusted partners. Achieving this designation places All Covered among a select group of organizations that have demonstrated measurable success in delivering responsive, effective, and customer-centered support. A New Standard for Support Excellence Launched at Microsoft Ignite in November 2025, the Support Services Designation was created to recognize partners who excel in an area that has long been critical to customer success but historically under-recognized. Today, support quality plays a decisive role in customer retention and satisfaction, making it a key differentiator in the partner landscape. The designation signals strong alignment with Microsoft’s best practices and highlights partners that consistently deliver: Faster issue resolution with fewer escalations Proven customer satisfaction and outcomes Scalable, reliable support operations A seamless and consistent customer experience For customers, it provides added confidence that they are working with a partner equipped to support mission-critical environments. A Rigorous, Independent Validation Process Earning the Support Services Designation requires more than meeting baseline criteria. Partners must undergo a comprehensive, independent audit conducted by Information Security Systems International (ISSI), evaluating performance across three critical pillars: 1. Capability AssessmentA deep review of support infrastructure, including staff expertise, IT service management systems, service level agreements, escalation processes, and availability of 24/7 support. 2. Case Rate EvaluationMeasurement of how effectively support is delivered at scale, including the ability to resolve issues independently and minimize escalations to Microsoft. 3. Customer Satisfaction (CSAT) EvaluationValidation of service quality through customer feedback, with a strong emphasis on high satisfaction scores and complete ownership of support cases from start to resolution. This thorough process ensures that only partners who can consistently deliver high-impact support experiences earn the designation. Among an Elite Group of Microsoft Partners All Covered is honored to be among a small percentage of Microsoft partners to achieve this recognition. With only approximately 80 partners worldwide earning the designation out of more than 400,000 Microsoft partners, this achievement reflects our continued investment in people, processes, and technology to deliver outstanding support outcomes. Our inclusion in this group underscores our commitment to helping clients maximize the value of their Microsoft environments while minimizing disruption and complexity. Looking Ahead As technology environments grow more complex, the role of trusted support partners becomes even more important. This designation reinforces All Covered’s position as a strategic partner that clients can rely on for consistent, high-quality support across their Microsoft ecosystem. We are proud of this achievement and remain focused on continuously improving the support experience we deliver to our clients every day.
Read full post on allcovered.com
MSPdb™ News
The Future of Cybersecurity Is Unified
The Future of Cybersecurity Is Unified: Why Organizations Are Moving Beyond Point Solutions By OXEN Technology
The Future of Cybersecurity Is Unified: Why Organizations Are Moving Beyond Point Solutions By OXEN Technology
Read full post on oxen.tech
AI Data Privacy: What US Professionals Must Do Right Now
Discover essential steps US professionals must take now to ensure AI data privacy, safeguard sensitive information, and assess existing tools.
Discover essential steps US professionals must take now to ensure AI data privacy, safeguard sensitive information, and assess existing tools.
Read full post on mytekrescue.com
Small Business Network Security: A Practical Checklist for Owners
Enhance your small business network security with this practical checklist. Implement essential controls to protect against common breaches.
Enhance your small business network security with this practical checklist. Implement essential controls to protect against common breaches.
Read full post on rivell.com
IT Support for Mergers and Acquisitions: What to Expect During a Domain Migration
A domain migration is a major technology project in a merger or acquisition. Two companies may use different domains, email systems, security rules, applications, and networks. Bringing them together requires …
A domain migration is a major technology project in a merger or acquisition. Two companies may use different domains, email systems, security rules, applications, and networks. Bringing them together requires …
Read full post on mirazon.com
Managed IT Services vs. IT Support: What’s the Difference (and Which Does Your Business Need)?
Western I.T. Group Managed IT Services vs. IT Support: What’s the Difference (and Which Does Your Business Need)? Managed IT services and IT support get used interchangeably, but they’re not the same thing. IT support is reactive help when something breaks — a ticket, a technician, a fix. Managed IT services is an ongoing, proactive partnership where a provider monitors, maintains, and secures your entire technology environment so fewer things break in the
Western I.T. Group Managed IT Services vs. IT Support: What’s the Difference (and Which Does Your Business Need)? Managed IT services and IT support get used interchangeably, but they’re not the same thing. IT support is reactive help when something breaks — a ticket, a technician, a fix. Managed IT services is an ongoing, proactive partnership where a provider monitors, maintains, and secures your entire technology environment so fewer things break in the
Read full post on westernit.com
Why Most CMMC Enclave Strategies Fail
Learn what a CMMC enclave is, common mistakes to avoid, and how to determine if an enclave is the right CMMC Level 2 strategy for your business.
Learn what a CMMC enclave is, common mistakes to avoid, and how to determine if an enclave is the right CMMC Level 2 strategy for your business.
Read full post on charlesit.com
Can You Put a Client’s Financials in ChatGPT? Here’s the Honest Answer for Salt Lake City CPA Firms
Someone at your firm has already asked this question. Maybe not out loud, and maybe not to you.
Someone at your firm has already asked this question. Maybe not out loud, and maybe not to you.
Read full post on itnow.net
PCI Compliance for Small Businesses in 2026: A Plain-English Guide
Cybercriminals target small businesses precisely because security tends to be lighter. Using Square or Stripe does not make you exempt. Your network, devices, and staff are still your responsibility, and gaps in any of those areas can lead to real financial harm... Continue reading
Cybercriminals target small businesses precisely because security tends to be lighter. Using Square or Stripe does not make you exempt. Your network, devices, and staff are still your responsibility, and gaps in any of those areas can lead to real financial harm... Continue reading
Read full post on dynedge.com
Backup, Recovery, and the 3-2-1 Rule: Why It Matters Most During Hurricane Prep
What is the 3-2-1 Backup Rule?Quick Answer: The 3-2-1 backup rule means keeping three copies of your data on two different types of storage media, with one copy stored offsite.
What is the 3-2-1 Backup Rule?Quick Answer: The 3-2-1 backup rule means keeping three copies of your data on two different types of storage media, with one copy stored offsite.
Read full post on sentrytechsolutions.com
What Is MCP? A Beginner's Guide to the Protocol Powering AI Agents
There is a pattern that repeats itself with foundational technology ...
There is a pattern that repeats itself with foundational technology ...
Read full post on blpc.com
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