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What Business Owners Should Know About IT Support SLAs
It usually starts with frustration. A server goes down during payroll processing. A line of employees is waiting on a shared system. Your team submits a support request and receives an automated reply that says someone will respond within four hours. Four hours feels like a lifetime when your business is paused. Later, when you
It usually starts with frustration. A server goes down during payroll processing. A line of employees is waiting on a shared system. Your team submits a support request and receives an automated reply that says someone will respond within four hours. Four hours feels like a lifetime when your business is paused. Later, when you
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