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Meet Octavia Erkins: Sr. Power BI Subject Matter Expert @ Centre
At Centre, we love spotlighting the people who turn complex challenges into clarity for our customers — and this month’s feature, Octavia, does exactly that. With a rare blend of analytical sharpness and creative instinct, she brings a fresh, modern approach to how Centre empowers customers through data. Her work sits at the intersection of strategy and innovation, where accurate reporting, smarter data models, and thoughtful design come together to deepen understanding for both internal teams and our clients.
At Centre, we love spotlighting the people who turn complex challenges into clarity for our customers — and this month’s feature, Octavia, does exactly that. With a rare blend of analytical sharpness and creative instinct, she brings a fresh, modern approach to how Centre empowers customers through data. Her work sits at the intersection of strategy and innovation, where accurate reporting, smarter data models, and thoughtful design come together to deepen understanding for both internal teams and our clients.
Read full post on blog.centretechnologies.com
MSPdb™ News
Cybersecurity Assessment Checklist for Canadian SMBs
Cybersecurity Assessment Checklist for Canadian SMBs Written by Mike Pearlstein, CISSP — CEO of Fusion Computing Limited. Helping Canadian businesses build and manage secure IT infrastructure since 2012 across Toronto, Hamilton, and Metro Vancouver. Most small businesses do not fail cybersecurity because they forgot the theory. They fail because nobody checked whether the controls were
Cybersecurity Assessment Checklist for Canadian SMBs Written by Mike Pearlstein, CISSP — CEO of Fusion Computing Limited. Helping Canadian businesses build and manage secure IT infrastructure since 2012 across Toronto, Hamilton, and Metro Vancouver. Most small businesses do not fail cybersecurity because they forgot the theory. They fail because nobody checked whether the controls were
Read full post on fusioncomputing.ca
Don’t Let IT Problems Hide: What an “Egg Hunt” Can Teach You About Your Business Technology
In the spirit of a classic egg hunt, there’s a certain thrill in finding what’s hidden. But in the world of business technology, hidden...
In the spirit of a classic egg hunt, there’s a certain thrill in finding what’s hidden. But in the world of business technology, hidden...
Read full post on premworx.com
IT Support vs Managed IT: Which Model Fits a Canadian SMB?
IT Support vs Managed IT: Which Model Fits a Canadian SMB? Written by Mike Pearlstein, CISSP — CEO of Fusion Computing Limited. Helping Canadian businesses build and manage secure IT infrastructure since 2012 across Toronto, Hamilton, and Metro Vancouver. Most businesses say they need “IT support.” Fair enough. The problem is that the phrase gets
IT Support vs Managed IT: Which Model Fits a Canadian SMB? Written by Mike Pearlstein, CISSP — CEO of Fusion Computing Limited. Helping Canadian businesses build and manage secure IT infrastructure since 2012 across Toronto, Hamilton, and Metro Vancouver. Most businesses say they need “IT support.” Fair enough. The problem is that the phrase gets
Read full post on fusioncomputing.ca
Improving Visibility Across Hybrid Networks
Understanding Hybrid Networks and the Need for Visibility Hybrid Network Visibility Platforms are essential in the current IT landscape, where hybrid networks represent an intricate web of on-premises and cloud-based infrastructures. A hybrid network may encompass various platforms, vendors, and services, adding a layer of complexity to the task of managing the network efficiently. As IT
Understanding Hybrid Networks and the Need for Visibility Hybrid Network Visibility Platforms are essential in the current IT landscape, where hybrid networks represent an intricate web of on-premises and cloud-based infrastructures. A hybrid network may encompass various platforms, vendors, and services, adding a layer of complexity to the task of managing the network efficiently. As IT
Read full post on alvaka.net
How to Build a 3-Year IT Roadmap (Without a Full-Time CIO)
IT roadmap planning is the process of building a multi-year technology strategy that aligns IT investments with business goals. A well-built IT roadmap covers infrastructure decisions, cybersecurity posture, software strategy, vendor management, and budget allocation—typically across a 3-year planning horizon. For mid-market companies without a dedicated CIO, a structured IT roadmap is the difference between ... Read more
IT roadmap planning is the process of building a multi-year technology strategy that aligns IT investments with business goals. A well-built IT roadmap covers infrastructure decisions, cybersecurity posture, software strategy, vendor management, and budget allocation—typically across a 3-year planning horizon. For mid-market companies without a dedicated CIO, a structured IT roadmap is the difference between ... Read more
Read full post on meriplex.com
Best IT Support Model for 10–80 Employee Companies
At some point in your company’s growth, you need someone to take care of your IT support. Users need help with technical issues, new hardware must be installed, and hackers are always targeting small businesses for their poor cybersecurity defenses. The best IT support model for 10-80 employees is partnering with a good managed service provider (MSP). Not only does partnering with an MSP take away most of the IT overhead, but you also know your infrastructure and cybersecurity are done right. Here are a few common MSP support models to help small businesses. Completely Outsourced MSP IT Suppor
At some point in your company’s growth, you need someone to take care of your IT support. Users need help with technical issues, new hardware must be installed, and hackers are always targeting small businesses for their poor cybersecurity defenses. The best IT support model for 10-80 employees is partnering with a good managed service provider (MSP). Not only does partnering with an MSP take away most of the IT overhead, but you also know your infrastructure and cybersecurity are done right. Here are a few common MSP support models to help small businesses. Completely Outsourced MSP IT Support Not every business has overnight staff, but it’s common for staff to work late nights or early mornings. If any of your staff travels, they might need support during off-peak hours. Most small business owners don’t stop work when they clock out. Small business owners are on-call days, nights and weekends. At some point, you need support for your IT infrastructure, and you might not find it if you don’t have dedicated support. Whether you need off-peak hours support or simple help with your infrastructure during working hours, an MSP is there to help. A good MSP has a 24/7 helpdesk to answer low-priority calls, but high-priority critical issues can be handled with onsite support. If you need new installations, an MSP’s onsite support will work with you to figure out the best solution, deploy it with minimal interference of business operations, and maintain it with upgrades and patches. Should your network suffer from an outage, an MSP will work with you to get it back up and running as soon as possible. Every MSP has a set service level agreement (SLA) that determines a timeframe for response and resolution. For example, you might be promised a 15-30 minute response for critical issues so that you have immediate support for a fast resolution. You also have the benefit of skilled professionals familiar with IT issues and how to fix them. Outsourcing your IT support to an MSP gives you help with anything software and hardware related. If you have no one with IT experience, this model might be the best choice. Pros: Cons: Co-Managed IT Support For businesses with at least 50 employees, you might prefer to have at least one onsite dedicated IT staff member. This staff member has a relationship with the people working in the office, and it’s easy for employees to quickly ask questions from the person sitting in a cubicle down the hall. A dedicated staff member seems like the more productive choice after your business has several dozen employees. A single staff member can’t handle every issue that presents itself, so you either hire more IT staff or use a co-managed IT support model. For most small businesses, engaging with an MSP is the answer. It’s more cost effective, and it provides help to a small IT department. IT support requires network monitoring, network maintenance, and constant updates to both staff workstations and networking equipment. The entire process of monitoring and managing a network becomes overwhelming for one or two IT people. Having a co-managed support model is a nice balance between onsite staff and expenses and relying on an MSP to remediate critical issues, monitor for any issues, and bring professional support that onsite staff might not have, like cybersecurity, cloud management and deployment, and disaster recovery. The MSP works directly with your onsite dedicated staff and acts as an extension of your IT support team. Pros: Cons: On-call for Intermittent Support Only For very small businesses with less than 10 employees, full-time MSP support might not be necessary. You might have very little IT infrastructure and don’t need support but once or twice a month. If you have little need for full-time support but still need help every once in a while, a more casual contract might be the best option. You still need a contract with an MSP, but you can pay as you go or pay only when you need support. This IT support model has several pitfalls, one of which is that it can get expensive if you need help with a critical issue that takes days to remediate. For example, suppose that you have a major data breach from ransomware. You need help with containing the threat, finding out what happened, and eradicating it from your network. Most businesses also need help with recovering data, if at all possible. Without disaster recovery plans in place, you could lose your data altogether, which is why professional help should be a proactive thought rather than reactive. A good MSP will work with your budget and decide which IT support model is best for your business. If you are thinking about this model, here are a few considerations. Pros: Cons: What MSP Model is Right for You? Every business has its own requirements, and these requirements are what you should focus on when you choose an IT support model. For businesses with a budget, you should carefully consider the right model, and look for an MSP that gives you a flat-rate monthly cost based on metrics like users. It might take you time to find the right provider, but Corporate Technologies can help you find the right IT support that suits your budget and your requirements. Contact us today to see what we can do to help support your IT infrastructure. FAQs
Read full post on gocorptech.com
The Mundane Apocalypse: Why the Biggest Threat to Your Business is Usually a Cup of Coffee
In the day-to-day reality of running a business in the Tri-Cities, downtime is rarely dramatic. It doesn't arrive with a siren; it arrives with a sigh. It’s the sound of a hard drive clicking, a screen going black, or the silence that follows a "Delete" key being pressed by mistake.
In the day-to-day reality of running a business in the Tri-Cities, downtime is rarely dramatic. It doesn't arrive with a siren; it arrives with a sigh. It’s the sound of a hard drive clicking, a screen going black, or the silence that follows a "Delete" key being pressed by mistake.
Read full post on burkitc.com
Audit‑Ready Without the Burn: SMB‑Friendly Checklists for IT and Data Governance
For small and midsize businesses (SMBs), audits often feel like a productivity tax. Whether it’s SOC 2, ISO 27001, HIPAA, or a customer‑driven review, the scramble is familiar: digging through inboxes for screenshots, asking IT for logs they no longer have, and realizing written policies don’t quite match how work actually gets done. The good news? Being audit‑ready doesn’t require enterprise tooling or
For small and midsize businesses (SMBs), audits often feel like a productivity tax. Whether it’s SOC 2, ISO 27001, HIPAA, or a customer‑driven review, the scramble is familiar: digging through inboxes for screenshots, asking IT for logs they no longer have, and realizing written policies don’t quite match how work actually gets done. The good news? Being audit‑ready doesn’t require enterprise tooling or
Read full post on netlogiccomputer.com
Zero Trust Security for Canadian SMBs: A Practical Implementation Guide
Zero Trust Security for Canadian SMBs: A Practical Implementation Guide Written by Mike Pearlstein, CISSP — CEO of Fusion Computing Limited. Helping Canadian businesses build and manage secure IT infrastructure since 2012 across Toronto, Hamilton, and Metro Vancouver. Seventy-nine percent of attacks that breach an organization now bypass malware entirely — they walk in through
Zero Trust Security for Canadian SMBs: A Practical Implementation Guide Written by Mike Pearlstein, CISSP — CEO of Fusion Computing Limited. Helping Canadian businesses build and manage secure IT infrastructure since 2012 across Toronto, Hamilton, and Metro Vancouver. Seventy-nine percent of attacks that breach an organization now bypass malware entirely — they walk in through
Read full post on fusioncomputing.ca
7 Costly Business Technology Mistakes (And How to Avoid Them)
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