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Reducing Operational Risk in Healthcare with Managed IT Support
Year after year, healthcare organizations grow technologically more complex. Multiple clinical systems. A wide variety of medical devices. Cloud services mixed with on-premises servers. Plus, these organizations must worry about increasingly sophisticated cyberattacks, stricter compliance demands (with an update to HIPAA happening this year), and higher expectations for clinical workflow uptime. With so much at stake, even small IT disruptions can have outsized consequences. EHR outages, a ransomware attack, authentication system failures, or applications slowing to a crawl can affect patient
Year after year, healthcare organizations grow technologically more complex. Multiple clinical systems. A wide variety of medical devices. Cloud services mixed with on-premises servers. Plus, these organizations must worry about increasingly sophisticated cyberattacks, stricter compliance demands (with an update to HIPAA happening this year), and higher expectations for clinical workflow uptime. With so much at stake, even small IT disruptions can have outsized consequences. EHR outages, a ransomware attack, authentication system failures, or applications slowing to a crawl can affect patient care, staff productivity and morale, and adherence to HIPAA requirements. The root cause underlying many of these issues is often a reactive and/or understaffed IT support model. Let’s do a deeper dive into some of the risks inherent in such a model.
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